Kaspersky Lab Internet Security 2011, Base, 3U, 1Y, ENG KL1837UCCFS User Manual
Product codes
KL1837UCCFS
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O N T A C T I N G T H E
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E C H N I C A L
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U P P O R T
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E R V I C E
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To log in to My Kaspersky Account, use one of the following options:
click the My Kaspersky Account link in the Kaspersky Internet Security main window;
If you do not have an account yet, you can register on the My Kaspersky Account registration page
. Enter your email address and a password to log in to My Kaspersky Account. To
send a request concerning Kaspersky Internet Security usage, you will be asked to enter an activation code.
Note that some requests should not be addressed to the Technical Support Service, but instead to the Kaspersky Virus
Lab. These are requests of the following types:
Lab. These are requests of the following types:
unknown malicious program
– you suspect that an object is malicious, while Kaspersky Internet Security does
not identify it as such;
false alarm
– Kaspersky Internet Security classifies a file as a virus, yet you are sure that the file is not a virus;
description of the malicious program
– you want to get a description of a specified virus.
To send a request to the Virus Lab, you don't need to enter an activation code.
You do not need to be a registered user of My Kaspersky Account to be able to send requests to the Virus Lab from the
page with the request form (
page with the request form (
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ECHNICAL SUPPORT BY PHONE
If you encounter a problem, which requires an urgent assistance, you can call your nearest Technical Support office.
Before contacting Russian-speaking (
Before contacting Russian-speaking (
) or international
) technical support specialists, please collect the information
) about your computer and the anti-virus software installed on it. This will
allow our specialists to help you more quickly.
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REATING A SYSTEM STATE REPORT
When solving your problems, Kaspersky Lab Technical Support Service specialists may require a report about the
system status. This report contains detailed information about running processes, loaded modules and drivers, Microsoft
Internet Explorer and Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.
system status. This report contains detailed information about running processes, loaded modules and drivers, Microsoft
Internet Explorer and Microsoft Windows Explorer plug-ins, open ports, detected suspicious objects, etc.
When a system state report is created, no personal user information is collected.
To create a system state report:
1. Open the main application window (see section "Kaspersky Internet Security main window" on page
2. Use the Support link at the bottom of the main window to open the Support window, then follow the Support
tools link.
3. In the Information for Technical Support Service window that opens, click the Create system state report
button.
The system state report is created in HTML and XML formats and is saved in the sysinfo.zip archive. Once the
information has been gathered, you can view the report.
information has been gathered, you can view the report.