Panasonic ICX Manual
ICX-40-200
ICX (International) issued December 1999
11
Section 200 - General Description
Chapter 1 - System Overview
Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension
phone. End-users can control their own phone calls using the computer.
phone. End-users can control their own phone calls using the computer.
❑ Networking services.
The ICX offers several ways to set up networking -- tying multiple ICX systems together through
the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system
using a leased voice line. A user can also turn a long-distance call into a local one by accessing
another location and then dialing the number as a local call.
the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system
using a leased voice line. A user can also turn a long-distance call into a local one by accessing
another location and then dialing the number as a local call.
The system can also be set up in a Tandem environment, adding further benefits to the users at
each location. For example, each switch can analyse the number dialed, and automatically route
the call to other locations, extensions, or go through another location’s switch to place a local call.
each location. For example, each switch can analyse the number dialed, and automatically route
the call to other locations, extensions, or go through another location’s switch to place a local call.
❑ Automatic Call Distribution is built-in. You don’t have to go to a third-party provider to get ACD.
With the ICX’s proprietary ACD option, calls can be automatically distributed to the least-busy
extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you
can program the system to continue searching, transfer to a particular extension, transfer to Voice
Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide “real-time reporting.”
MIS reports can also be generated.
extension first, or on a next-available-extension basis. If the extension doesn’t answer the call, you
can program the system to continue searching, transfer to a particular extension, transfer to Voice
Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide “real-time reporting.”
MIS reports can also be generated.
❑ 2-Way Call Recording is available. It’s in the ICX’s Built-In Voice Mail option. Users can record
phone conversations, and store them (like messages from callers) in mailboxes.
System Technology
The ICX is a completely digital system. Information is
exchanged between the major system components using
Pulse Code Modulation (PCM). The conversation exchange
between digital telephones is also digital, converting the
digital information to analog just before it reaches your
handset or speaker.
exchanged between the major system components using
Pulse Code Modulation (PCM). The conversation exchange
between digital telephones is also digital, converting the
digital information to analog just before it reaches your
handset or speaker.
Stored Program Control (SPC) is accomplished via 16-bit and
32-bit processors. This technology controls the powerful
system features of the DBS 576. Each processor’s
customized memory (program settings) is backed up by an
on-board, 6-year lithium battery.
32-bit processors. This technology controls the powerful
system features of the DBS 576. Each processor’s
customized memory (program settings) is backed up by an
on-board, 6-year lithium battery.
The system provides maximum protection from outside power
surges, with built-in triple surge protection for exchange line
connectors.
surges, with built-in triple surge protection for exchange line
connectors.
Power Requirements
The system must be connected to an input power source of 100~240V AC (+/-10%), 60 Hz. Each
cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various
printed circuit boards for station and peripheral equipment. Optional backup batteries are available,
and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a
full charge to the backup batteries, which have a 3-year life and can support the phone system for up
to 30 minutes at a time.
cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various
printed circuit boards for station and peripheral equipment. Optional backup batteries are available,
and are designed to safely fit into the cabinet. The power supply contains a charger that maintains a
full charge to the backup batteries, which have a 3-year life and can support the phone system for up
to 30 minutes at a time.