Panasonic ICX Manual
200
ICX (International), issued March/1999
ICX-35-700
Chapter 5. Key Telephone Features
Section 700 - Operation
Trunk Queuing
CPC-96, CPC-288, and CPC-576 All Versions
Description
When you try to originate a call by MCO (enter
9
[UK/HK] or
0
[Taiwan, Malaysia, Indonesia]) and
all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply
pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
To respond to the Trunk Callback alert tone:
Hardware Requirements
•
N/A
Considerations
•
Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.
•
The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
using the MCO Trunk Access feature.
Action
Result
1. Lift the handset or press the ON/OFF key.
Intercom dial tone
2. Enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan,
Malaysia, Indonesia], or 81-84).
Busy tone
3. Enter the Callback Request code (default = 3 [UK/HK] or
3# [Taiwan, Malaysia, Indonesia]).
4. Press the ON/OFF key.
Wait CBK-TRK
displays
5. Wait for the Trunk Callback alert tone.
Action
Result
1. Lift the handset or press the ON/OFF key.
• Outside dial tone
•
CO XXX
displays (where XXX = line
number