Panasonic KX-MB2030 Operating Guide

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One Panasonic Way, Secaucus, New Jersey 07094

The Panasonic Office Advantage Consumer Service 
Program.
Panasonic knows that if your unit is not up and running, neither is 
your business. That’s why we created the Panasonic Office 
Advantage Program. Included at no extra cost with the purchase 
of a new and unused Panasonic unit, the Office Advantage 
Program can provide a free replacement unit

3

 if your original unit 

is in need of repair.
Here’s how it works:
1.  If you have a problem with your unit that you purchased new 

and unused while it is covered by the period of limited 
warranty

1

, call our toll-free help-line at 1-800-211-PANA 

(7262)

2

.

2. Talk to one of our technical experts to troubleshoot your 

problem over the phone.

3. If repairs are necessary and you are entitled to service under 

the terms and conditions of the limited warranty

5

, we will send 

a refurbished

4

 replacement unit to you.

A second option available under our limited warranty

1

 is to mail-in 

your unit to one of our Authorized Independent Service centers, 
where the unit will be repaired and returned to you.
Instructions:
If you choose to receive a replacement unit under the Office 
Advantage Program, Panasonic will provide a replacement unit 
which will be completely refurbished, quality-tested by Panasonic 
technicians and individually hand-inspected before it is shipped 
to you. You will keep the replacement unit and send the original 
unit to us in the replacement unit’s box within 10 days upon 
delivery to avoid unnecessary charges. You need to contact the 
courier to pick up the unit at no charge to you, should it be 
determined that you are entitled to warranty service. The original 
unit must be properly packaged in the same manner as the 
replacement unit, utilizing the packing materials provided. 
Damage due to improper or inadequate packing will be charged 
to you as an out-of-warranty cost.

Requirements:
You must give our technicians a valid credit card number 
(Discover, VISA, Master Card, or American Express/Optima). 
The proof-of-purchase must be faxed to 1-888-412-9991 to 
determine if the unit is under Limited Warranty. Product that is 
not returned to Panasonic by 10 business days after shipment 
of the replacement product will be charged to your credit card 
account at Panasonic’s Suggested Retail Price (see dealer for 
details). If your original unit is not eligible for warranty service, 
your card will be charged for the non-warranty repair of the unit 
at Panasonic’s current rate for parts and labor and for any 
shipping charges associated with this program. If you do not 
wish to pay out-of-warranty repair costs, you will be responsible 
for returning the replacement unit to Panasonic and for paying 
all shipping charges associated with this program
including the delivery of the replacement product to you, 
shipment of the problem unit to Panasonic, shipment of the 
replacement unit back to Panasonic and the return of your 
original unit back to you. Credit status will be verified prior to 
sending the replacement product.
1.  See Limited Warranty page for more information.
2.  If the Limited Warranty

1

 has expired, contact our Continued 

Services Technical Support Line at 1-800-435-7329, for fee 
based technical support. A credit card will be used to charge 
this fee.

3.  Replacement unit is refurbished.
4.  Panasonic reserves the right to send a refurbished unit. 

5.  Replacement program is only available in the 50 United  

States and is subject to termination at any time without 
advance notice. All terms stated in the Limited Warranty 
apply to this program. Please see Limited Warranty 
coverage page for more information.

  

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