Panasonic S-ICX Manual
Built-In ACD Supervisor Guide
Section 521
4
S-ICX (International) issued February 2000
S-ICX-10-521 (ACD 3.0)
Specifications
The following shows the major specifications of the Panasonic Built-In ACD
system (maximum):
system (maximum):
Table 3-1. Maximums per ACD System
Item
ACD Version 3.0
Agent Group
3
Agent IDs/system
64
Number of Agents/
system
system
32
Supervisor IDs/sys-
tem
tem
6
Voice port/system
4 ports are shared
Music Port
1 Music on Hold source on the CPC is used.
MIS Monitor Port
1 (RS232C, 9600bps)
Number of user
guidance messages
guidance messages
6 (Length of each message can vary, with a total of 96
seconds recording time available.)
seconds recording time available.)
MIS Reports
Max, 2-week memory (updated on Mondays)
Maximum Calls
Queued
Queued
50