Panasonic ICX Manual

Built-In ACD Supervisor Guide

Section 521

ICX-40-521 (ACD 4.0)

ICX (International)  issued December 1999

19

Supervisor features are roughly divided into three groups:

1)  Supervisor customization: Set for requested features of ACD.

2)  Supervisor monitoring: Monitors ACD system status on a large LCD 

telephone.

3)  MIS report feature: Outputs agent management information.

All of the above features are included in the supervisor menu. The following 
describes each of the features and the common operations.

From Large Display Telephone

1.  Press the Log-in button (FF key).

2.  Enter the 4-digit supervisor ID. If a supervisor ID is not entered, 

you cannot enter supervisor menu.
Make sure to assign supervisor ID at installation. (Default: [No 
assignment])

3.  Select a desired menu by using the soft keys from the above 

screen.

4.  For further operations, see desired section in this manual.

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