Panasonic ICX Manual

Built-In ACD Supervisor Guide

Section 521

ICX-40-521 (ACD 4.0)

ICX (International)  issued December 1999

33

This procedure displays the ID numbers of agents which belong to each 
group.

1.  From [AGENT ID] screen, press the soft key 3 or 8 to select 

[CONFIRMATION].

2.  The screen for selecting group 1, 2, or 3 appears. The number 

which follows each group is the number of agents in the group. 
Select the agent group whose agent IDs are to be confirmed, by 
using soft keys.
Agent group 1: soft key 1 or 6
Agent group 2: soft key 2 or 7
Agent group 3: soft key 3 or 8

3.  Registered agent ID numbers are displayed (The figure on left 

shows a list of agent group 1). To scroll up/down the screen, use 
the PREV or NEXT key.

4.  To return to [CUSTOMIZE MENU] screen, press the soft key 5 

or 10.

This procedure makes a variety of settings such as service flow setting, 
separately for agent group 1 and agent group 2.

1.  From [CUSTOMIZE MENU] screen, press the soft key 4 or 9 

select [GROUP SETTING].

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