Panasonic ICX Manual

Section 521

Built-In ACD Supervisor Guide

36

ICX (International)  issued December 1999

ICX-40-521 (ACD 4.0)

2.  The following screen appears.

3. Press 

the 

MEMORY key to return to the [SYSTEM INFO.] 

screen. Press the PROG key to return to the [SUPERVISOR 
MENU] screen.

TOTAL CALLS : Total number of current incoming calls via the ACD 

system

MAX WAIT

: The longest time of a current incoming call via the ACD 

system is placed in wait status, not connected to an agent. 
The unit is in seconds.

LOGIN AGENT : The number of current log in agents.

AVAILABLE

: The number of agents who are available.

1.  From [SYSTEM INFO] screen, press the soft key 2 or 7 to select 

[WAITING CALL].

2.  The following screen appears.

3. Press 

the 

NEXT key to scroll down/PREV key to scroll up the 

screen.

4. Press 

the 

MEMORY key to return to the [SYSTEM INFO] 

screen. Press the PROG key to return to the [SUPERVISOR 
MENU] screen.

→

→

→

or