Panasonic ICX Manual

Page of 60
Section 521
Built-In ACD Supervisor Guide
24
ICX (International)  issued June 2000
ICX-45-521 (ACD 4.0)
Transferring Incoming Call Setting
Outline
Exchange Lines and private lines with transferred incoming ACD calls to be 
processed the same are grouped together as a block. Each block is assigned 
one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD 
service call processing method.
Operation
1.  From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to 
select [LINE REGIST.].
2.  From [LINE REGIST.] screen, press the soft key 2 or 7 to select 
[TRANSF. INCOME].
3.  The following screen appears. Press the soft key for desired block 
number.
LINE REGIST.
DIRECT  INCOME
TRANSF. INCOME
DID     ID
EXT.    GROUP
CUSTOMIZE MENU
CUSTOMIZE
MENU
LINE REGIST.
SYSTEM ID
AGENT ID
GROUP SETTING
CALL HANDLING
TRANSF. INCOME
BL
1ST
LST
PRG
01
001
003
1
02
03
005
010
3
04
or