Panasonic S-ICX Manual
Section 521
Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0)
S-ICX (International) issued October 2000
19
DID Call Setting
Outline
A total of 20 DID incoming ACD calls (with a maximum of 10 digits) are
processed individually. Each DID ID is assigned one of four ACD Call
Handling Programs.
processed individually. Each DID ID is assigned one of four ACD Call
Handling Programs.
Set the ACD Call Handling Program number to each DID ID, and set the
ACD service call processing method.
ACD service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 3 or 8 to select
[DID ID].
3. The following screen appears. Press the soft key for desired block
number.
4. Use
the
NEXT and PREVIOUS keys to scroll through the list of
block numbers.
CUSTOMIZE
MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
DID ID
NO
DID
ID
PRG
01
02
03
04
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
or