Cisco 7000 SERIES PA 8 PORT T1 MC ADAPTER WITH CSU DSU Specification Guide
xiii
Multichannel DS1/PRI Port Adapter Installation and Configuration
OL-3525-03
Preface
Obtaining Technical Assistance
•
Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects
of your business operations are negatively impacted by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
of your business operations are negatively impacted by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
•
Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business
operations. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
operations. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
Cisco TAC Website
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The type of support that you choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The type of support that you choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration. There is little or no impact to your business
operations.
product installation, or basic product configuration. There is little or no impact to your business
operations.
•
Priority level 3 (P3)—Operational performance of the network is impaired, but most business
operations remain functional. You and Cisco are willing to commit resources during normal
business hours to restore service to satisfactory levels.
operations remain functional. You and Cisco are willing to commit resources during normal
business hours to restore service to satisfactory levels.
•
Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects
of your business operations are negatively impacted by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
of your business operations are negatively impacted by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
•
Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business
operations. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
operations. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations
center to determine the Cisco support services
to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported
Accounts (NSA). When you call the center, please have available your service agreement number and
your product serial number.
Accounts (NSA). When you call the center, please have available your service agreement number and
your product serial number.