Bose SoundSport® Pulse wireless in-ear Owner's Manual

2 8   -   E N G L I S H

T R O U B L E S H O O T I N G

Headphones don’t 

turn on

•  Power on the headphones (see “Powering on/off” on page 9). 
•  Charge the battery.

Headphones don’t 

pair with mobile 

device

•  On your mobile device:

 

–

Turn the Bluetooth® feature off and then on.

 

–

Delete your Bose® SoundSport® Pulse headphones from the 

 Bluetooth list on your mobile device. Pair again.

•  Move your mobile device closer to the headphones and away from any 

interference or obstructions.

•  Pair a different mobile device (see “Pairing your mobile device using 

•  Visit: global.Bose.com/Support/SSP to see how-to videos.
• 

Clear the headphone pairing list: Press and hold the Power/Bluetooth 

button for 10 seconds until you hear “Bluetooth device list cleared.” 

Delete your Bose SoundSport Pulse  headphones from the  Bluetooth 

list on your mobile device. Pair again.

Headphones  

don’t pair with 

NFC-enabled mobile 

device

•  Make sure your mobile device supports NFC.
•  Unlock your mobile device and turn on the Bluetooth and NFC 

 features.

•   Tap the NFC touchpoint on the back of your mobile device to the back 

of the inline remote.

No sound

•  Power on the headphones and charge the battery.
•  Increase the volume on your headphones and mobile device.
•  Press the Power/Bluetooth button to hear the  connected mobile 

 device. Make sure you are using the correct device.

•  Move your mobile device closer to the headphones and away from any 

interference or obstructions.

•  Use a different music source.
•  Pair a different mobile device (see “Pairing your mobile device using 

•  If two mobile devices are connected, pause the first mobile device and 

play the other mobile device.

•  If two mobile devices are connected, move the mobile devices within 

range of the headphones (30 ft. or 10 m).