Bose SoundWear™ Companion® Speaker Owner's Manual

3 4   -   E N G L I S H

T R O U B L E S H O O T I N G

If you experience problems with your speaker:
•  Power on the speaker (see page 13).
•  Check the state of the status  indicators (see page 20).
•  Make sure your mobile device supports Bluetooth technology (see page 24).
•  Charge the battery (see page 18).
•  Increase the volume on your speaker, device and music app.
•  Move your device closer to the speaker and away from any  interference  

or   obstruction.

•  Try connecting another device (see page 28).

If you could not resolve your issue, see the table below to identify symptoms and 

solutions to common problems. If you are unable to resolve your issue, contact Bose 

customer service. 

Visit: global.Bose.com/Support/SWC

Speaker does not connect 

with mobile device

•  On your device:

 

– Disable and then enable the Bluetooth feature.

 

– Delete your speaker from the Bluetooth list on your  device.  

Connect again (see page 28).

•  Connect a different device (see page 29).
•  Visit: global.Bose.com/Support/SWC to see how-to videos.
•  Clear the speaker pairing list (see page 29). Connect again.

No sound

•  Make sure voice prompts are on. Press the Bluetooth button     

to hear the  connected device. Make sure you are using the 

correct device.

•  Use a different music source.
•  Connect a different device (see page 28).
•  If two devices are connected, pause audio on the first device and 

play audio on the other device.

•  If two devices are connected, move the devices within range of 

the speaker (30 ft. or 9 m).

Poor sound quality

•  Use a different music source.
•  Connect a different device.
•  Disconnect the second device.
•  Disable any audio enhancement features on the device or  

music app.