Bose SoundLink® around-ear wireless headphones II Owner's Manual

Operation

Headphones do not 
turn on

• Make sure 

 is in the on position.

•  Charge the battery.

Headphones do not 
connect with  
mobile device

•  On your mobile device, turn off the Bluetooth

®

 feature and turn it 

back on. Then try pairing again.

• Delete Bose AE2 SoundLink from the Bluetooth list on your mo-

bile device. Then try pairing again.

•  Move the mobile device closer to the headphones and away from 

any interference or obstructions.

•  Try pairing another mobile device.

•  Visit owners.Bose.com/SoundLinkAE2 to see how-to videos  

(US and Canada only).

•  Clear the headphone memory: Slide 

 all the way up to the   

symbol and hold for ten seconds. Delete Bose AE2 SoundLink 
from the Bluetooth list on your mobile device. Then try pairing 
again.

Headphones do not 
connect with NFC- 
enabled device

•  Make sure your mobile device supports NFC.
•  Make sure your device is unlocked and the  Bluetooth and NFC 

features are both on.

•  Make sure you are tapping the NFC touchpoint on the back of 

your mobile device to the center of the right earcup.

No sound

•  Make sure the headphone power is on and battery is charged.
•  Make sure the volume is turned up on the headphones and on your 

mobile device (or music app).

•  Slide up and release 

 to hear the name of the currently 

 connected device.

•  Try a different music app.
•  Try pairing another mobile device.
•  If two mobile devices are actively connected, make sure the other 

device has been paused first.

•  If two mobile devices are actively connected, make sure both  

devices are within range of the headphones (30 ft. or 10 m). 

Poor sound quality

•  Move the mobile device closer to the headphones, and away from 

any interference.

•  Try pairing another mobile device.

No audio from a 
device connected 
by audio cable

•  Make sure the connected device is on and playing.
•  Make sure the 3.5 mm plug is fully inserted into the headphones 

connector, and fully inserted into the audio source.

• Make sure 

 is in the off position.

•  Make sure the volume is turned up on the headphones and on your 

mobile device (or music app).

•  Try connecting another device.

Poor sound quality 
from a device  
connected by audio 
cable

•  Make sure the 3.5 mm plug is fully inserted into the headphones 

connector, and fully inserted into the audio source.

•  Try connecting another device.