Canon PowerShot SX420 IS Owner's Manual

126

If you think there is a problem with the camera, first check the following. 

If the items below do not solve your problem, contact a Canon Customer 

Support Help Desk.

Nothing happens when the power button is pressed.

 

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Confirm that the battery pack is inserted facing the correct way (= 16).

 

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Dirty battery terminals reduce battery performance. Try cleaning the terminals 

with a cotton swab and reinserting the battery pack a few times.

The battery pack runs out of power quickly.

 

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Battery performance decreases at low temperatures. Try warming the battery 

pack a little by putting it in your pocket, for example, ensuring that the terminals 

do not touch any metal objects.

 

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Dirty battery terminals reduce battery performance. Try cleaning the terminals 

with a cotton swab and reinserting the battery pack a few times.

 

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If these measures do not help and the battery pack still runs out of power soon 

after charging, it has reached the end of its life. Purchase a new battery pack.

The lens is not retracted.

 

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Do not open the memory card/battery cover while the camera is on. Close the 

cover, turn the camera on, and then turn it off again (= 16).

The battery pack is swollen.

 

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Battery swelling is normal and does not pose any safety concerns. However, if 

battery swelling prevents the battery pack from fitting in the camera, contact a 

Canon Customer Support Help Desk.

Camera images look distorted or not displayed on a TV (= 116).

Helpful information when using the camera