Canon PowerShot G7 X Mark II Owner's Manual

194

Cannot send images.

 

●

The destination device has insufficient storage space. Increase the storage space 

on the destination device and resend the images.

 

●

The write-protect switch of the memory card in the destination camera is set to 

the locked position. Slide the write-protect switch to the unlocked position.

 

●

RAW images cannot be sent. For images captured in both JPEG and RAW 

format, only the JPEG version is sent. However, RAW images can be sent using 

Image Sync.

 

●

Images are not sent to CANON iMAGE GATEWAY or other Web services if you 

move or rename image files or folders on the computer that received images sent 

using Image Sync via an access point (= 162). Before moving or renaming 

these image files or folders on the computer, make sure the images have already 

been sent to CANON iMAGE GATEWAY or other Web services.

Cannot resize images for sending.

 

●

Images cannot be resized to be bigger than the recording pixel setting of their 

original size.

 

●

Movies cannot be resized.

Images take a long time to send./The wireless connection is disrupted.

 

●

Multiple images may take a long time to send. Try resizing the image to reduce 

sending time (= 161).

 

●

Movies may take a long time to send.

 

●

Do not use the camera near sources of Wi-Fi signal interference, such as 

microwave ovens, Bluetooth devices, or other equipment operating on the 

2.4 GHz band. Note that images may take a long time to send even when [

] 

is displayed.

 

●

Bring the camera closer to the other device you are trying to connect to (such as 

the access point), and make sure there are no objects between the devices.

No notification message is received on a computer or smartphone after 

adding CANON iMAGE GATEWAY to the camera.

 

●

Make sure the email address you entered is correct, and try adding the 

destination again.

 

●

Check the email settings on the computer or smartphone. If they are configured to 

block email from certain domains, you may not be able to receive the notification 

message.

Want to erase Wi-Fi connection information before disposing of the 

camera or giving it to someone else.

 

●

Cannot transfer images to a computer.

 

●

When attempting to transfer images to the computer via a cable, try reducing the 

transfer speed as follows.

 -

Press the [

] button to enter Playback mode. Hold the [

] button 

down as you press the [ ] and [ ] buttons at the same time. On the next 

screen, press the [ ][ ] buttons to choose [B], and then press the [ ] button.

Cannot access the Wi-Fi menu by pressing the [ ] button.

 

●

The Wi-Fi menu cannot be accessed while the camera is connected to a printer 

or computer via a cable. Disconnect the cable.

Cannot add a device/destination.

 

●

A total of 20 items of connection information can be added to the camera. Erase 

unneeded connection information from the camera first, and then add new 

devices/destinations (= 165).

 

●

Use a computer or smartphone to register Web services (= 153).

 

●

To add a smartphone, first install the dedicated application Camera Connect on 

 

●

To add a computer, first install the software CameraWindow on your computer. 

Also check your computer and Wi-Fi environment and settings (= 147, 

 

●

Do not use the camera near sources of Wi-Fi signal interference, such as 

microwave ovens, Bluetooth devices, or other equipment operating on the 

2.4 GHz band.

 

●

Bring the camera closer to the other device you are trying to connect to (such as 

the access point), and make sure there are no objects between the devices.

Cannot connect to the access point.

 

●

Confirm that the access point channel is set to a channel supported by the 

specify a supported channel manually.