Sony UBP-X800 Owner's Manual

27

UBP-X800 / UBP-UX80

4-687-309-11(1)

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Additional Information

Troubleshooting

If a problem occurs while operating the 
player, use this troubleshooting guide to help 
remedy the problem before requesting 
repairs. If the problem persists, consult your 
nearest Sony dealer.

No picture or the picture is not output 
correctly.
• Check that all the cables are securely 

connected (page 11).

• Switch the input selector on your TV to 

display the signal from the player.

• Reset the [Output Video Resolution] to the 

lowest resolution by pressing x STOP, 
HOME, and then POP UP/MENU button on 
the remote.

• Try the following: 

1

Turn the player off and 

on again. 

2

Turn the connected equipment 

off and on again. 

3

Disconnect and then 

reconnect the HDMI cable.

• The HDMI OUT jack is connected to a DVI 

device that does not support copyright 
protection technology.

• Check the [Output Video Resolution] 

settings in [Screen Settings] (page 21).

• For Ultra HD Blu-ray/BD-ROM/DVD-ROM/

Data content/Network content, check the 
[24p Output] settings in [Screen Settings] 
(page 21).

• For 4K output, please make sure that the 

player is connected to 4K display that 
supports HDCP2.2 capable HDMI input 
using Premium High Speed HDMI Cable or 
High Speed HDMI Cable that supports 18 
Gbps bandwidth (page 11).

The display language on the screen 
switches automatically when connected to 
the HDMI OUT jack. 
• When [Control for HDMI] in [HDMI Settings] 

is set to [On] (page 24), the display 
language on the screen automatically 
switches according to the language setting 
of the connected TV (if you change the 
setting on your TV, etc.).

No sound or the sound is not output correctly.
• Check that all the cables are securely 

connected (page 12).

• Switch the input selector on your AV amplifier 

(receiver) so that the audio signals of the 
player are output from your AV amplifier 
(receiver).

• If the audio signal does not come through the 

DIGITAL OUT (COAXIAL)/HDMI OUT jack, check 
the audio settings (page 22).

• For HDMI connections, try the following: 

1

Turn the player off and on again. 

2

Turn the 

connected equipment off and on again. 

3

Disconnect and then reconnect the HDMI 

cable.

• For HDMI connections, if the player is 

connected to a TV through an AV amplifier 
(receiver), try connecting the HDMI cable 
directly to the TV. Refer also to the instruction 
manual supplied with the AV amplifier 
(receiver).

• The HDMI OUT jack is connected to a DVI 

device (DVI jacks do not accept audio signals).

• The device connected to the HDMI OUT jack 

does not support the audio format of the 
player. Check the audio settings (page 22).

• Check the [HDMI Audio Output] settings in 

[System Settings] (page 25).

The HD Audio (Dolby Digital Plus, Dolby 
TrueHD, DTS-HD High Resolution Audio, DTS-
HD Master Audio, Dolby Atmos and DTS:X) is 
not output by bitstream.
• Set [BD Audio MIX Setting] in [Audio Settings] 

to [Off] (page 22).

• Check that the AV amplifier (receiver) is 

compatible with each HD Audio format.

The interactive audio is not output.
• Set [BD Audio MIX Setting] in [Audio Settings] 

to [On] (page 22).

Message Code 3 [Audio outputs temporarily 
muted. Do not adjust the playback volume. 
The content being played is protected by 
Cinavia and is not authorized for playback on 
this device. For more information, see 
http://www.cinavia.com. Message Code 3] 
appears on the screen when playing a disc.
• The audio track of the video that you are 

playing contains a Cinavia code indicating that 
it is an unauthorized copy of professionally-
produced content (page 36).

Picture

Sound