Philips Rechargeable sonic toothbrush HX6952 HX6952/71 User Manual

This chapter lists the questions most frequently asked about the appliance. 

If you cannot find the answer to your question, contact the Consumer 

Care Centre in your country.

Question

Answer

Why doesn’t the Sonicare 

toothbrush work?

You may need to recharge the Sonicare. Charge the Sonicare for 

at least 24 hours.
The socket may not be live. The electricity supply to sockets in 

mirror cabinets over washbasins or shaver sockets in bathrooms 

may be cut off when the light is switched off..
You may need to reattach or replace the brush head.

Why do I feel a tickling sensation 

when I use the Sonicare?

You may experience a slight tickling/tingling sensation when you 

use Sonicare for the first time. As you become accustomed to 

brushing with the Sonicare, this sensation diminishes.

Why is there a brief pause in the 

bristle motion while I’m brushing?

This is the Quadpacer feature reminding you to move to a new 

section of your mouth. This feature enables you to spend equal 

time brushing all areas of the mouth (see chapter ‘Using the 

Sonicare, section ‘Brushing instructions’).

The brush head chatters against my 

teeth. What can I do about this?

To avoid this, keep the brush head properly oriented, with the 

bristles placed on the gumline at a slight angle.

Why does the toothbrush seem 

less powerful?

You may need to charge the Sonicare.

The Easy-start feature may be on. Deactivate the Easy-start 

feature (see chapter ‘Features’).
You may need to replace the brush head.

Why doesn’t the mode 

button work during brushing?

Brushing modes should be selected prior to switching on the 

Sonicare.

Why doesn’t the UV sanitiser 

light go on?

You may need to plug the sanitiser into a live wall socket.

You may need to shut the sanitiser door.
You may need to replace the UV light bulb (see chapter 

‘Replacement’).

Do I need a special charger if I 

travel with my Sonicare?

The travel charger, the deluxe charger and the sanitiser can be 

used at common worldwide voltages between 100-240V AC, at 

either 50 or 60Hz. All you need is a simple plug adapter.
Travel tip: The Sonicare battery is designed to last up to 3 weeks 

between charges.

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