NETSCOUT Systems Inc. A520X User Manual

AirMagnet will Repair a defective Product and forward the same 

back to Customer. AirMagnet will upgrade Repaired Product to the 

most recent engineering change level. Any Repaired Product shall be 

warranted for three (3) months or the remainder of the initial 

warranty period, whichever is longer. This statement excludes 

Products that has been damaged by accident, abuse or misuse. 

AirMagnet's obligation to Repair defective Products under this 

section is subject to Customer's strict adherence to the RMA 

procedures set forth in Section 5.

AirMagnet shall provide Customer with RMA procedures. The 

following procedure shall apply to AirMagnet’s Repair of Products.

AirMagnet will use its best efforts to provide Customer with an RMA 

number within three (3) business days after receipt of request. 

Customer will ship RMA returns to AirMagnet with enough 

information to allow AirMagnet to reproduce the problem promptly. 

AirMagnet will Repair any defective Product within which it can 

reproduce the problem and forward the same back to Customer 

within five (5) business days after receipt. At Customer’s option, 

AirMagnet will provide advanced replacement unit as in 

AirMagnet’s published price list.

During the warranty period, Customer will pay transportation 

charges and assume risk of loss for Products shipped to AirMagnet 

for Repair. AirMagnet will pay transportation charges by UPS 

ground or FedEx ground service and assume risk of loss for all 

Products returned to Customer during the warranty period. 

Customer can request and pay for expedited service by providing 

Customer’s own UPS or FedEx number, or by credit card 

prepayment. After warranty expires, Customer shall pay all (round 

trip) shipping charges. 

A5205 Sensor User Guide.book  Page ii  Thursday, January 15, 2009  1:46 PM