Dogtra Co. Ltd. ARCHANDSFREE User Manual

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-   Make sure the receiver/collar is turned on. 

-   Be sure the strap is on the dog tight enough so that both  

     contact points are touching the dog’s skin.

-   The contact points may be too short for your dog’s 

    thick or long coat. To place an order for longer contact 

    points, please contact Dogtra or a Dogtra dealer. If you are 

    already using longer contact points, you may need to trim  

    the hair on the dog’s neck, so that both contact points are 

    touching the dog’s skin.

-   The intensity level may be too low for your dog. Increase 

    the stimulation until the dog responds, usually by a neck 

    movement, head shaking, or looking over the shoulders. 

    The response may be very subtle.
2. The LED indicator light comes on, but I do not feel 

-   Your tolerance may be higher than your dog’s. You may 

    need to try the unit on your fingertips where sensitivity 

    is higher and/or increase the stimulation level. Be sure both 

    contact points are touching both of your fingertips. 

-   The battery may be low, check the LED indicator light on 

    the transmitter and receiver/collar for battery life.

-   If you have a full charge, and you have done all of the 

    above, your unit may need to be serviced. Please email us 

    at info@dogtra.com, or call customer service at 

    1-888-811-9111.

-  Check to see if your fingers are touching the antenna, 

as the range may decrease substantially.

-  The range indicated on the unit’s box is for flat terrain 

(line of sight). Heavy brush, trees, hills, buildings, and/

or moisture will affect the range of your unit. For the best 

range, hold the transmitter vertically above your head, 

and/or try moving to higher ground.

-  Any electrical conductors will affect the range, such as 

cars, chain-link dog runs, metal buildings, and radio towers. 

For the best results, operate away from these structures.

-  The charging pin may be damaged. A metal pin inside the 

charging port should stand straight up and firm in the center. 

If the pin is wobbly, broken or missing, you will need to 

send the unit in to the repairs department. 

-  The charging port must be clean prior to charging, clean 

out any dirt with a cotton swab and some rubbing alcohol. 

If your dog was in salt-water, be sure to rinse the receiver 

and charging port with clean water.

-  For Dogtra units over two years old from the purchase 

date, the batteries may need to be replaced. You can replace 

them yourself by contacting Dogtra for a replacement 

battery. Damages incurred to the unit due to improper battery 

installations are not covered under the warranty. Dogtra 

strongly recommends sending the unit in for inspection.

-  This may be due to an improper fit or from wearing the

unit too long. If your dog exhibits signs of skin irritation, 

consult with a veterinarian. Once the dog’s skin returns to

a normal condition, continue to use the collar and check 

your dog’s neck each time you use the unit.