Tyco Safety Products / Software House PI26 User Manual

If you are an authorized dealer or distributor, follow this process to pack and 
ship apC/8X boards for repair, advance replacement, or credit only. Do not 
include enclosures.

1. Before packing and shipping apC/8X boards, request a Return 

Merchandise Authorization (RMA) number. Packages that are not 
marked with an RMA number may be refused and returned to sender.

2. To request an RMA number, contact the Software House Material 

Support Center. 

Telephone: 800-507-6268, Option 1

3. When you call the Material Support Center, please have available:

• Company name (Authorized Dealers or Distributors only), Account 

number, Phone number, FAX number, Contact name (Person 
requesting the return).

• Reason for the request – Repair, Advance Replacement, or Credit.
• Model number, Serial number, original Purchase Order number or 

Sales order, Description, Quantity, Problem reported.

• PO number to cover any non-warranty repairs, even if the unit is 

under warranty.

• Bill To address, Ship To address, and Shipping Method.

4. Complete a Return Merchandise Authorization form and fax it to 

Material Support Center who will provide an RMA number and 
shipping labels.