Arris SBG6900 User Manual

© 2015  ARRIS Enterprises, Inc. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any 

means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks 

of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this 

document to refer to either the entities claiming the marks and the names of their 

products. ARRIS disclaims proprietary interest in the marks and names of others.

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of 

Motorola Trademark Holdings, LLC and are used by ARRIS under license. All other 

product or service names are the property of their respective owners. No part of the 

contents of this document may be reproduced or transmitted in any form or by any 

means without the written permission of the publisher.

ARSVD01607-b  03/2015

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS 

The gateway label is located on the bottom of 

your SBG6900-AC.  

To receive high-speed Internet service, your 

service provider may request the Media 

Access Control (MAC) address (see 

ID) and serial number (see S/N) listed on the 

gateway label (see below). 

The SBG6900-AC is a combination wireless cable modem 

and router that uses DOCSIS 3.0 technology to provide 

ultra high-speed wired or wireless Internet access from 

your computer and other wireless network devices on your 

home or small business network. The SBG6900-AC connects 

to the existing coaxial cable connection in your home and 

does not require any new wiring. 

This quick start guide will help you install your SBG6900-AC 

and set up a secure wireless network connection on your 

home or small business network.  

To take advantage of the 802.11ac wireless performance or 

beamforming capabilities, your wireless connected devices 

must support 802.11ac. For optimal performance with 

802.11ac, you should connect any wireless devices using 

older networking protocols to the 2.4 GHz wireless network 

(not the 802.11ac 5 GHz wireless network).

To customize your wireless network connection and other 

advanced gateway settings, see the SURFboard SBG6900-AC 

User Guide for more information. It is available online at the 

ARRIS Support website: 

www.arris.com/consumer. 

Frequently asked questions (FAQs) and additional product 

documentation are also available on the ARRIS 

Support website. 

Write your additional wireless network names and  

passwords here for future reference:
 

You may need the following gateway label information to 

activate your gateway and set up a wireless network 

connection: 
•  Model - Gateway model name 
•  SSID - Default name of your wireless network. 

Recommended that you change the network name or add 

additional wireless networks. 

•  WI-FI SECURITY KEY - Needed to access a wireless network 

using a secure gateway. Recommended that you change 

the network name which is needed to add additional 

wireless devices to your wireless network. 

•  S/N - Gateway serial number. Your service provider may 

require this number to activate your gateway. 

•  HFC MAC ID - Your service provider may require the Media 

Access Control (MAC) number to activate your gateway.

IMPORTANT! During the installation or gateway activation, you may have to contact your service provider 

for assistance. To save time, make sure you have the 

Gateway model name (SBG6900-AC), HFC MAC 

ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.