Qstik Plc VQ660 User Manual

www.qstik.com

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6. Troubleshooting

SYMPTOM

SOLUTION

I cannot turn my headset on.

Check the battery is sufficiently charged.

I cannot charge my headset.

Check USB cable (or mains adaptor) is powered and
connected to headset correctly.

My headset isn’t paired with my
phone or my music device.

Check the pairing procedure on your mobile phone
or music device user guide and try pairing again.

I cannot hear music from my MP3
player or my PC.

Check your music device and application support
Bluetooth® version 1.2 (or higher), and A2DP is
active. Please consult the other devices’ user guide.

I can hear music but the remote
control functions do not work.

Check your music device and application support
Bluetooth® AVRCP profiles.

I can hear crackling noises during
the call or music. Caller’s voice is
breaking up.

Check your headset is not obstructed by objects
especially metal.
Check headset is within specified range.

My headset doesn’t work with my
phone.

Check headset is powered on, paired and connected
to your mobile phone.
Check phone hands-free is enabled.
Check headset is within specified range.

I cannot hear caller’s voice or listen
to my music.

Check headset is paired & connected to the correct
phone or music device. Increase the volume.

Callers cannot hear me.

Check Mute function is turned off.

Call reject, redial, waiting or voice
dialing do not work.

Check these functions are supported and enabled on
your phone and by your service provider.

My headset is not responding.

Check headset is powered on and is sufficiently
charged. If symptom persists, press the reset button
& turn headset on as normal.
Note: resetting or power cycling your headset resets
the User Exposure Alert data.

I cannot listen to radio through my
mobile phone.

Your mobile phone may require a corded headset to
use the wire as an antenna!

I need more help.

Email Qstik:
Technical support:

support@qstik.com

General enquiries:

info@qstik.com