Silex Technology 2933-UW User Manual

 

 User’s 

Guide 

Document #40171-120  Rev. AX1 

19 

This section describes procedures for troubleshooting problems you may 
encounter with the TROY print server, and is divided into the following 
sections: 

 

  Installation Problems 
  Intermittent Problems   
  Protocol-Specific Troubleshooting 

If you have followed the steps in this section and you believe that you 
have a defective print server, then please refer to the Customer Support 
and Warranty chapter in the PocketPro USB Administrators Guide 
(provided in PDF format on the TROY PocketPro USB Installation CD) 
for information on returning defective products. 

If you cannot print to the TROY print server after you install it, check the 
following: 

  Make sure that the printer is powered on and is on-line, and that all 

cables are securely plugged in. 

 

If the printer initializes successfully but you cannot print, the problem 
could be one of the following: 

  There is a problem with the interface between the print server and 

the printer. 

  There is a problem with the network connection or cabling. 
  There is a queue setup problem, a print server setup problem, or 

other protocol-related problem. 

 

1.  Ensure that the print server is securely plugged into the printer. 

2.  After the printer is powered ON, wait until the printer initializes, and 

then print a self-test page by pushing the Test button on the back of 
the print server for approximately one second.