RadioFrame Networks Inc DH2 User Manual

Page of 164
Method of Procedure 
Operations and Maintenance 
136 
RFN_3.1 Beta
 
Alarm 
Description 
Action 
this alarm, except for the RLIC.  
All BRs and boards are locked and reset 
except the RLIC. 
TASK STARVATION 
A task is using all the CPU time and starving 
other tasks. 
Prints a list of ready task and causes a 
system reset (unless it’s a DHRB, which 
resets itself). 
 
TASK SUSPEND 
A task got suspended on a board. 
Board is reset (unless source is RLIC). 
 
UNK 1180 FAIL 
The message UNK 1180 FLOOD failed to 
recover after three attempts. 
Causes a system reset. 
 
UNK 1180 FLOOD 
RB registration caused wrong address for 
DSP 1180 packets. 
RB is reset to cause registration. 
If fails after three attempts, causes alarm 
UNK 1180 FAIL. 
 
UNKN ISC MSG 
Unknown iSC message has been received. 
Let the developers 
know. 
 
7.6  Repair and Technical Support 
RadioFrame Networks provides technical support services to RFN customers for 
the installation and maintenance of RadioFrame Networks equipment. For iSC-3 
or T1 related questions, please contact the RFN customer. 
7.6.1 Before 
calling... 
Have the following information available prior to contacting RadioFrame 
Networks Technical Assistance Center (TAC) to minimize downtime: 
• 
location of the RadioFrame System 
• 
date the RadioFrame System was put into service 
• 
System Manager software version 
• 
symptoms of the problem 
• 
if an alarm was generated, the alarm information including the information 
from the Alarm Data and DebugFlag fields on the Alarms page in System 
Manager 
• 
date the problem was first noticed 
• 
if the problem can be reproduced