Immanuel Electronics Co. Ltd. OF2P3UB User Manual

Chapter 4. Q&A

I am currently using Ramses II ver2.0. How can I upgrade to ver3.0?

Ramses  II  ver3.0  features  a  new  file  encryption  format  to  provide  enhanced
security measures. Therefore, you must completely remove Ramses II ver2.0
before installing version 3.0.
Please  note  Ramses  II  ver3.0  cannot  decrypt  files  that  have  been  encrypted
with  Ramses  II  ver2.0.  You  must  decrypt  all  files  before  removing  Ramses  II
ver2.0 from your system.

※ Ramses I ver1.0 users must take identical steps to upgrade to version 3.0.

I have set the Authentication Method as Password from Ramses II
Center's system configuration, but the Fingerprint Authentication
window is displayed when I try to encrypt files. Why is that?

Each user's properties settings have higher authentication priorities than
system configuration settings.
Please check your user properties and verify whether the authentication
method is set to 'Fingerprint'.

I have encrypted and saved documents (Hangul or MS Word) in My
SecureDocs. Can I open documents saved in My SecureDocs using
corresponding application programs?

In order to facilitate working with documents, Ramses II ver3.0 allows users to
open/edit/save documents in 'My SecureDocs' using corresponding
application programs.

I have installed and used Ramses II without any problem. However, all of
a sudden, I can't register or authenticate fingerprints.

Wipe the fingerprint recognition sensor with a clean cloth and try again. If the
problem persists, please contact our customer service department.