Netgear 17300396 User Manual
Quick Start Guide
Model CBK40
Set Up and Activate With the
NETGEAR Orbi App
Set up your Orbi cable router and satellite and activate your
Internet service with the NETGEAR Orbi app.
Internet service with the NETGEAR Orbi app.
If you do not want to use the NETGEAR Orbi app, set up your
cable router and satellite using the instructions in
cable router and satellite using the instructions in
, and activate
your Internet service using the instructions in
1. Scan a QR code or search for NETGEAR Orbi in the Apple
App Store or Google Play Store.
2. Download and launch the NETGEAR Orbi app on your
mobile device and follow the prompts.
Set Up Your Orbi Cable Router and
Satellite
1. Collect your Xfinity account information.
Collect your Xfinity account information, such as your
account mobile phone number, user name, password,
and account number.
account mobile phone number, user name, password,
and account number.
2. Turn off and disconnect existing modems and
routers.
If you are replacing a modem that is currently connected
in your home, unplug the modem and plug the new
cable router into the same outlet.
in your home, unplug the modem and plug the new
cable router into the same outlet.
3. Connect a coaxial cable.
Use a coaxial cable to connect the cable coax connector
on the cable router to the cable wall outlet.
on the cable router to the cable wall outlet.
4. Connect the power adapter.
Connect the power adapter to cable router and plug the
power adapter into an electrical outlet.
The startup procedure takes about one minute. When it
is complete, the Power LED lights solid blue.
power adapter into an electrical outlet.
The startup procedure takes about one minute. When it
is complete, the Power LED lights solid blue.
5. Wait for the Online LED
to light solid blue.
This process might take up to 10 minutes.
Note:
When the Online LED lights, your cable router is
still not connected to the Internet yet. You must activate
your cable router with Xfinity.
your cable router with Xfinity.
6. Connect your computer or mobile device to the
Orbi cable router with Ethernet or WiFi:
• Ethernet. Use an Ethernet cable to connect a
computer to the router.
• WiFi. Use the WiFi network name (SSID) and
password on the cable router label to connect.
7. Log in to the cable router and change the admin
password.
IMPORTANT:
We recommend that you change the
admin password to secure your cable router.
Launch a web browser and enter
Launch a web browser and enter
orbilogin.net or
192.168.1.1 in the address field of the web browser.
If a login window opens, enter
If a login window opens, enter
admin for the admin user
name and
password for the admin password.
Go to the ADVANCED section and change the default
password and set up security questions.
password and set up security questions.
8. Activate your Internet service.
For information about how to activate your Internet
service, see
service, see
.
9. Place your Orbi satellite.
Place your satellite within your router’s WiFi range and
power it on.
The satellite attempts to sync with your router.
power it on.
The satellite attempts to sync with your router.
10. Wait for the satellite to sync with your router.
The satellite’s ring LED lights white while the satellite
attempts to sync with the cable router.
Then the ring LED lights one of the following colors for
about three minutes and then turns off:
attempts to sync with the cable router.
Then the ring LED lights one of the following colors for
about three minutes and then turns off:
Blue
The
cable router and satellite successfully
synced, and the connection between the router
and satellite is good.
and satellite is good.
Amber
The
cable router and satellite successfully synced,
and the connection between the router and
satellite is fair. Consider moving the satellite closer
to the router.
satellite is fair. Consider moving the satellite closer
to the router.
Magenta
The
cable router and satellite failed to sync.
Move the satellite closer to the router and try
again.
again.
Note:
If the ring LED still lights magenta after about
one minute, press the
Sync button on the cable router
and on the satellite. If the satellite syncs with the
cable router, the satellite’s ring LED lights white. The ring
cable router, the satellite’s ring LED lights white. The ring
LED then lights blue to indicate a good connection and
then turns off.
Activate Your Internet Service
Before you start the self-activation process, collect the
following information:
following information:
• Your Internet service provider (ISP) account information
• Cable router model number, which is
• Cable router model number, which is
CBR40.
• Cable router serial number
• Cable router MAC address
• Cable router MAC address
Your cable router’s serial number and MAC address are on
the cable router label.
the cable router label.
The following table lists contact information for ISP’s that
support your cable router.
support your cable router.
ISP
Contact Information
CableOne
1-877-MY-CABLE (1-877-692-2253)
Cox
1-800-234-3993
Mediacom
1-855-Mediacom (1-855-633-4226)
Optimum
1-877-810-6750
Spectrum
1-(833) 267-6094
Xfinity
https://register.xfinity.com
https://www.xfinity.com/support/internet/
activate-purchased-modem/
https://www.xfinity.com/support/internet/
activate-purchased-modem/
1-800-XFINITY (1-800-934-6489)
Note:
Your ISP’s contact information might change. You can
also find the contact information in your monthly Internet
service billing statement.
1. Visit your ISP’s website and follow the onscreen
instructions to activate your Internet service.
2. To determine the accurate Internet speed, visit your
ISP’s speed test website or and perform a speed test.
Orbi cable router
Orbi satellite
January 2018