ViVOtech Inc. VP8850 User Manual

ViVOpay 8850 User Guide

 21               

Troubleshooting and Maintenance

You can upgrade the firmware of the ViVOpay 8850 if required for your application. You will need 
the following from your ViVOpay 8850 distributor:

•

New ViVOpay firmware

ViVOpay download utility

USB data cable

You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS 
and HID.DLL files. If not, they are available for download from Microsoft’s website.

1.

Make sure you have the USBSER.SYS and HID.DLL files installed on the PC. 

2.

Copy the firmware image and ViVO download utility to the PC you are using for the 
upgrade.

3.

Copy the vivopay.inf file to the Windows\inf directory.

4.

Connect the USB data cable to the ViVOpay 8850 and PC (see 

). 

5.

Double click the ViVOpay download utility icon or .exe to start the utility.

6.

Power on the ViVOpay 8850. The bootloader version appears under the ViVOtech logo.

7.

Click Download Image.

8.

When prompted, locate and select the firmware (.hex file) to download and click OK.

A progress bar indicates the status of the download. It will take approximately eight 
minutes to complete the download.

9.

When the download is complete disconnect the ViVOpay 8850 from the PC and power.

The new firmware will be active next time you apply power to the ViVOpay 8850.

10. Connect the ViVOpay 8850 to the POS with the appropriate data cable.

11. Reconnect power.