Vocera Communications AB3000 User Manual

 Frequently Asked Questions

Why does the Genie have trouble understanding me?

If the Genie does not understand you, it may be due to one of the following
reasons:

• Is the badge close enough to your mouth? For voice recognition to work

properly, the microphone at the top of the badge must be directed toward
your mouth, and it should be no closer than 6 inches and no farther than 8
inches (15 to 20 cm) away from your mouth.

• Did you wait for the Genie to answer before giving a command?

If you press the Call button and begin speaking immediately, your command
may not be recognized. You must wait for the Genie to greet you before you
give a command. (The Genie will say "Vocera" or will play a tone, or both,
depending on your badge settings.)

• Did you say a valid command? If so, was the command in the proper format?

The Genie recognizes specific commands, and these must be in the format
verb-noun. If you get into the habit of saying the command first, and then
giving the details, you will find it very easy to communicate through your
badge. Here are a few examples:

"Call Jim Olsen."

"Record a greeting."

"Block all calls"

"Play old messages."

• Is the problem that the Genie doesn't understand "yes" or "no"?

Sometimes, when the Genie gives a prompt that requires a "yes" or "no"
answer (for example, "Should I save that message?"), the Genie will
not "hear" you if you answer too quickly. Try waiting a moment before
answering.