Digital Control Inc 50416 User Manual
3-2500-00-B1
Page 2 of 2
DCI reserves the right to make changes in design and improvements upon DCI Products from time to time, and User
understands that DCI shall have no obligation to upgrade any previously manufactured DCI Product to include any such
changes.
understands that DCI shall have no obligation to upgrade any previously manufactured DCI Product to include any such
changes.
THE FOREGOING LIMITED WARRANTY IS DCI’S SOLE WARRANTY AND IS MADE IN PLACE OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING
FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, ALL OF WHICH ARE
HEREBY DISCLAIMED AND EXCLUDED. If DCI has substantially complied with the warranty claim procedures
described below, such procedures shall constitute User’s sole and exclusive remedy for breach of the Limited Warranty.
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING
FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, ALL OF WHICH ARE
HEREBY DISCLAIMED AND EXCLUDED. If DCI has substantially complied with the warranty claim procedures
described below, such procedures shall constitute User’s sole and exclusive remedy for breach of the Limited Warranty.
LIMITATION OF REMEDIES AND LIABILITY
In no event shall DCI or anyone else involved in the creation, production, or delivery of the DCI Product be
liable for any damages arising out of the use or inability to use the DCI Product, including but not limited to
indirect, special, incidental, or consequential damages, or for any cover, loss of information, profit, revenue or
use, based upon any claim by User for breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory, even if DCI has been advised of the possibility of such damages. In no event shall DCI’s
liability exceed the amount User has paid for the DCI Product. To the extent that any applicable law does not
allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing limitations
regarding such damages shall not apply.
liable for any damages arising out of the use or inability to use the DCI Product, including but not limited to
indirect, special, incidental, or consequential damages, or for any cover, loss of information, profit, revenue or
use, based upon any claim by User for breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory, even if DCI has been advised of the possibility of such damages. In no event shall DCI’s
liability exceed the amount User has paid for the DCI Product. To the extent that any applicable law does not
allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing limitations
regarding such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This Limited Warranty shall be governed by the laws of the State of Washington.
This Limited Warranty shall be governed by the laws of the State of Washington.
WARRANTY CLAIM PROCEDURES
1. If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was
purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer
Service Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific
Time and ask to speak with a customer service representative. (The above “800” number is available for use only in the
USA and Canada.) Prior to returning any DCI Product to DCI for service, you must obtain a Return Merchandise
Authorization (RMA) number. Failure to obtain an RMA may result in delays or return to you of the DCI Product without
repair.
purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer
Service Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific
Time and ask to speak with a customer service representative. (The above “800” number is available for use only in the
USA and Canada.) Prior to returning any DCI Product to DCI for service, you must obtain a Return Merchandise
Authorization (RMA) number. Failure to obtain an RMA may result in delays or return to you of the DCI Product without
repair.
2. After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in
troubleshooting while you are using the DCI Product during actual field operations. Please have all related equipment
available together with a list of all DCI Product serial numbers. It is important that field troubleshooting be conducted
because many problems do not result from a defective DCI Product, but instead are due to either operational errors or
adverse conditions occurring in the User’s drilling environment.
troubleshooting while you are using the DCI Product during actual field operations. Please have all related equipment
available together with a list of all DCI Product serial numbers. It is important that field troubleshooting be conducted
because many problems do not result from a defective DCI Product, but instead are due to either operational errors or
adverse conditions occurring in the User’s drilling environment.
3. If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service
representative, the representative will issue an RMA number authorizing the return of the DCI Product and will provide
shipping directions. You will be responsible for all shipping costs, including any insurance. If, after receiving the DCI
Product and performing diagnostic testing, DCI determines the problem is covered by the Limited Warranty, required
repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly shipped to you. If the
problem is not covered by the Limited Warranty, you will be informed of the reason and be provided an estimate of
repair costs. If you authorize DCI to service or repair the DCI Product, the work will be promptly performed and the DCI
Product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by the
Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
representative, the representative will issue an RMA number authorizing the return of the DCI Product and will provide
shipping directions. You will be responsible for all shipping costs, including any insurance. If, after receiving the DCI
Product and performing diagnostic testing, DCI determines the problem is covered by the Limited Warranty, required
repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly shipped to you. If the
problem is not covered by the Limited Warranty, you will be informed of the reason and be provided an estimate of
repair costs. If you authorize DCI to service or repair the DCI Product, the work will be promptly performed and the DCI
Product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by the
Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
4. DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI
will attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by
DCI. DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not
within DCI’s control. If DCI provides you loaner equipment, your equipment must be received by DCI no later than the
second business day after your receipt of loaner equipment. You must return the loaner equipment by overnight delivery
for receipt by DCI no later than the second business day after your receipt of the repaired DCI Product. Any failure to
meet these deadlines will result in a rental charge for use of the loaner equipment for each extra day the return of the
loaner equipment to DCI is delayed.
will attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by
DCI. DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not
within DCI’s control. If DCI provides you loaner equipment, your equipment must be received by DCI no later than the
second business day after your receipt of loaner equipment. You must return the loaner equipment by overnight delivery
for receipt by DCI no later than the second business day after your receipt of the repaired DCI Product. Any failure to
meet these deadlines will result in a rental charge for use of the loaner equipment for each extra day the return of the
loaner equipment to DCI is delayed.