Guillemot 2960696-528 User Manual

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TROUBLESHOOTING AND WARNINGS 
•  My game pad doesn’t function properly or doesn’t seem to be properly calibrated:  
- In the event of malfunction during use due to electrostatic emission, please exit the game, switch off 
your gamepad and unplug the receiver from your console or PC.  Resume normal game play by 
plugging the receiver back in, then switch on the gamepad and launch the game again.  
- Never move the mini-sticks when connecting your gamepad (to avoid any calibration problems). 
•  I can’t configure my game pad
- In your game’s “Options/Controller/Gamepad” menu: select the most appropriate configuration.  
- Please refer to you game’s user manual or online help for more information. 
- You can also use your gamepad’s “programming” function to resolve this type of problem. 
 
When you’re done using your gamepad, we recommend that you always set your gamepad’s 
POWER switch (13) to the OFF position (to extend battery life). 
 
TECHNICAL SUPPORT 
If you encounter a problem with your product, please go to http://ts.thrustmaster.com and click Technical Support.  From 
there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers and 
software) that may help to resolve your problem.  If the problem persists, you can contact the Thrustmaster products 
technical support service (“Technical Support”): 
By email: 
In order to take advantage of technical support by email, you must first register online.  The information you provide will 
help the agents to resolve your problem more quickly.  Click Registration on the left-hand side of the Technical Support 
page and follow the on-screen instructions.  If you have already registered, fill in the Username and Password fields and 
then click Login
By telephone: 
United 
Kingdom 
08450800942 
Charges at local 
rate 
Monday to Friday from Noon to 4pm and 5pm to 10pm 
Saturday from 9am to Noon and 1pm to 7pm  
Sunday from 9am to Noon and 1pm to 4pm 
United 
States 
1-866-889-5036 
Free 
Monday to Friday from 7am to 11am and from Noon to 5pm 
Saturday and Sunday from 7am to Noon  
(Eastern Standard Time) 
Canada 
1-866-889-2181 
Free 
Monday to Friday from 7am to 11am and from Noon to 5pm 
Saturday and Sunday from 7am to Noon  
(Eastern Standard Time) 
Denmark 
80887690 
Free 
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 
Saturday from 9am to 1pm and 2pm to 8pm  
Sunday from 10am to 1pm and 2pm to 5pm 
Sweden 
0200884567 
Free
 
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English) 
Saturday from 9am to 1pm and 2pm to 8pm  
Sunday from 10am to 1pm and 2pm to 5pm 
Finland 
0800 913060 
Free
 
Monday to Friday from 2pm to 6pm and 7pm to Midnight (English) 
Saturday from 10am to 2pm and 3pm to 9pm  
Sunday from 11am to 2pm and 3pm to 6pm