Senstar Corporation 24000 User Manual
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5
Troubleshooting
The following are procedures for troubleshooting the Series 16000 Intrusion Detection System. If, after checking
out these conditions, you find your system is still not functioning, then the possibility of a faulty condition on
another system on the premises besides the Series 16000 is very likely.
out these conditions, you find your system is still not functioning, then the possibility of a faulty condition on
another system on the premises besides the Series 16000 is very likely.
Return for repair procedures
A Return Material Authorization (RMA) number must be obtained from Senstar-Stellar before any items will be
accepted for return. Please contact Senstar-Stellar Customer Service to obtain this authorization.
accepted for return. Please contact Senstar-Stellar Customer Service to obtain this authorization.
When contacting Customer Service, you will need your Model number, Serial number, and the date of purchase.
Please have this information available before you make your request for return.
Please have this information available before you make your request for return.
Nuisance alarm
Nuisance alarms are usually attributed to physical problems within the detection zone. Refer to the Site planning &
design section of the guide, and review the conditions inherent to causing nuisance alarms. If these alarms persist,
note time and conditions of each alarm - is there a physical feature of your detection zone that occurs at certain
times, i.e., traffic or train going by, etc.?
design section of the guide, and review the conditions inherent to causing nuisance alarms. If these alarms persist,
note time and conditions of each alarm - is there a physical feature of your detection zone that occurs at certain
times, i.e., traffic or train going by, etc.?
Continuous alarm
Continuous alarms are more likely to be an equipment-related problem than a detection zone problem. First,
determine if the sensor system is aligned and adjusted for appropriate sensitivity. Refer to the Operating
instructions section of the guide, and review the conditions causing continuous alarms. Check to make sure the
alarm relay latch-timed jumper (white wire) is in the “Timed” (T) position. Remove external wires from the
receiver unit circuit board terminal 6 or 8, and measure ohms on the relay contact. Then, proceed to Board level
test points on page 5-2, and test the transmitter/receiver circuit boards.
determine if the sensor system is aligned and adjusted for appropriate sensitivity. Refer to the Operating
instructions section of the guide, and review the conditions causing continuous alarms. Check to make sure the
alarm relay latch-timed jumper (white wire) is in the “Timed” (T) position. Remove external wires from the
receiver unit circuit board terminal 6 or 8, and measure ohms on the relay contact. Then, proceed to Board level
test points on page 5-2, and test the transmitter/receiver circuit boards.
An “alarm” situation may also occur if power to the system is being interrupted. Check both the primary power
source and all terminal connections for the DC power.
source and all terminal connections for the DC power.
No alarm
Check the alarm relay to verify it is working. Remove external wires from the receiver unit circuit board terminal 6
or 8, and measure ohms on the relay contact. Also check the receiver circuit board with the test points listed in the
Board level test points.
or 8, and measure ohms on the relay contact. Also check the receiver circuit board with the test points listed in the
Board level test points.