Xircom EAG2919 User Manual
Eagle II GSM Radio Module Technical Manual Preliminary Draft: 08/31/00
37
Part Number: 07100017 version 00.04
© 2000 Xircom, Inc. All rights reserved.
All trademarks and copyrights are the property of Xircom, Inc.
All trademarks and copyrights are the property of Xircom, Inc.
REPAIR AND RETURN POLICY
Note: The standard warranty for the Eagle II module is 90 days.
To report a problem, call the Xircom Customer Service department:
•
United States of America (toll-free): 1.888.684.5355
•
International:
+1.719.884.2444
Reporting and Troubleshooting Problems with the Eagle II Module
Problems can be reported by calling Customer Service. The Customer Service
representative and/or service technician will attempt to resolve the problem over the
telephone. It is important to note the exact environment that the problem occurs and what
is the integration platform. For example, does the problem occur only in the Eagle test
fixture or in the target platform?
representative and/or service technician will attempt to resolve the problem over the
telephone. It is important to note the exact environment that the problem occurs and what
is the integration platform. For example, does the problem occur only in the Eagle test
fixture or in the target platform?
If the problem cannot be resolved over the telephone and the module needs to be
returned, the customer service representative provides an RMA number for shipping the
module. The return address will be given at this time.
returned, the customer service representative provides an RMA number for shipping the
module. The return address will be given at this time.
Upon receipt of the module, it will be thoroughly tested in an Xircom test fixture. If the
problem is found, a replacement module will be shipped back to the customer.
problem is found, a replacement module will be shipped back to the customer.
Note: The warranty period for replaced or repaired equipment is 30 days from time
of shipment.
of shipment.