GIGA-BYTE TECHNOLOGY CO. LTD. GN-WPKG User Manual
20
Chapter 4 Troubleshooting
This troubleshooting guide provides answers to some common problems which you may
encounter while installing or using GIGABYTE WLAN card products.
These problems requires simple troubleshooting that you can perform by yourself.
Contact the WLAN Technical Support if you encounter problems not mentioned in this
section.
encounter while installing or using GIGABYTE WLAN card products.
These problems requires simple troubleshooting that you can perform by yourself.
Contact the WLAN Technical Support if you encounter problems not mentioned in this
section.
I cannot connect to an AP
z Check if the WLAN has the some Service Set Identifier (SSID) as that of The AP.
z Check if the WLAN card and the AP have the same Encryption. if WEP or WPA
z Check if the WLAN card and the AP have the same Encryption. if WEP or WPA
encryption is enabled, set the same WEP or WPA keys for the WLAN and AP.
z Check if the MAC address of the WLAN card is added in the AP Authorization
Table. Inquire this with your LAN administrator.
I can connect to an AP but I cannot connect to the internet
z Check if the WLAN card and the AP have the same Encryption. if WEP or WPA
encryption is enabled, set the same WEP or WPA keys for the WLAN and AP.
z Make sure the network protocol parameters (IP address, subnet mask, gateway,
and DNS) of your computer are correctly set.
z Check the proxy settings of the WEB browser.
I always have poor link quality and low signal
z Keep the WLAN card away from microwave ovens and large metal objects to
avoid radio interference.
z Shorten the distance between the WLAN card and the AP or station.