VTech Telecommunications Ltd 80-7009-00 User Manual
67
Appendix
Troubleshooting
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your telephone service provider (charges may
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact your telephone service provider (charges may
apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
My handset beeps and is not performing normally.
Make sure the power cord is securely plugged into the telephone base. Plug the
telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It might be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
telephone base into a different working electrical outlet not controlled by a wall switch.
Move the handset closer to the telephone base. It might be out of range.
Reset the telephone base by unplugging the electrical power to the base. Wait for 15
seconds and plug it back in again. Allow up to one minute for the cordless handset
and the telephone base to synchronize.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away from these electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cellular telephones, intercoms, room
monitors, televisions, personal computers, kitchen appliances and other cordless
telephones.
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
My calls fade out when I am using the cordless handset.
The handset might be out of range. Move it closer to the telephone base.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
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Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away as possible from the following electronic devices: wireless
routers, radios, radio towers, pager towers, cellular telephones, digital telephones,
intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem,
re-locate your telephone or modem farther apart from each other, or use a different
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
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Appliances or other cordless telephones plugged into the same circuit as the
telephone base can cause interference. Try moving the appliance or telephone base
to another outlet.
Other electronic products can cause interference to your cordless telephone. Install
your telephone as far away as possible from the following electronic devices: wireless
routers, radios, radio towers, pager towers, cellular telephones, digital telephones,
intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
If your telephone is plugged in with a modem or a surge protector, plug the telephone
(or modem/surge protector) into a different location. If this doesn’t solve the problem,
re-locate your telephone or modem farther apart from each other, or use a different
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68
Appendix
Troubleshooting
surge protector.
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
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elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges may apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the telephone service provider (charges may
apply).
The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
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elevating the telephone base improves overall performance.
Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your local service company (charges may apply).
If the other telephones in your home are having the same problem, the problem is
in the wiring or local service. Contact the telephone service provider (charges may
apply).
I hear other calls when using the telephone.
Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your telephone service provider.
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
The caller might not be calling from an area which supports caller ID.
Both you and the caller’s telephone service providers must use equipment
compatible with the caller ID service.
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If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
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telephone service provider for this feature to work on your telephone.
The caller might not be calling from an area which supports caller ID.
Both you and the caller’s telephone service providers must use equipment
compatible with the caller ID service.
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If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
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The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
show caller ID during call waiting.
Make sure you subscribe to caller ID with call waiting features provided by the
telephone service providers.
The caller might not be calling from an area which supports caller ID.
Both you and the caller’s telephone service providers must use equipment
compatible with caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
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telephone service providers.
The caller might not be calling from an area which supports caller ID.
Both you and the caller’s telephone service providers must use equipment
compatible with caller ID service.
If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
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DSL interference. Contact your DSL service provider for more information about
&5.ſNVGTU
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