VTech Telecommunications Ltd 80-8528-00 User Manual
9
Troubleshooting
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customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
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the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen.
Remove and install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or the telephone service. Contact your telephone service provider.
performance, return the handset to the telephone base after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
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the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen.
Remove and install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other telephone does not work, the problem is probably
in the wiring or the telephone service. Contact your telephone service provider.
There is no dial tone.
Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem
is in your wiring or telephone service. Contact your telephone service provider.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem
is in your wiring or telephone service. Contact your telephone service provider.
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
If other telephones in your home are having the same problem, the problem is
in the wiring or local telephone service. Contact your telephone service provider
(charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or
dial from another room in your home with less background noise.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
If other telephones in your home are having the same problem, the problem is
in the wiring or local telephone service. Contact your telephone service provider
(charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or
dial from another room in your home with less background noise.
Not registered appears on the handset and it does not work at all.
The handset may be deregistered from the telephone base. Follow the steps
below to register the handset to the telephone base.
below to register the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four
2. Press and hold /FIND HANDSET on the telephone base for about four
seconds until the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it
takes about 60 seconds to complete the registration. The handset displays
Registered for a few seconds and y
Registered for a few seconds and y
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registration process completes.
Low battery shows on the handset screen.
Place the handset in the telephone base for recharging.
Remove and install the battery again and use it until fully depleted, then charge
the handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
Remove and install the battery again and use it until fully depleted, then charge
the handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE
light on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.
light on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.
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