Digital Security Controls Ltd. 17LE4010 User Manual
21
Section 7: Troubleshooting Guide
Section 7: Troubleshooting Guide
Powering up the 3G4010/LE4010 – When powering up the 3G4010/LE4010, always connect the battery (if
used) first before connecting primary DC power from the control panel or transformer.
Wiring Primary – R-1/T-1 of 3G4010/LE4010 to RING/TIP of control panel, DC power from control panel or
DC transformer to DC input, backup battery.
Wiring Backup – Incoming line to RING/TIP on 3G4010/LE4010, R-1/T-1 of 3G4010/LE4010 to RING/TIP
of control panel, R-1/T-1 of control panel to house phones, DC power from control panel or DC transformer to
DC input, backup battery.
Testing Communications – When the 3G4010/LE4010 transmits a signal for the control panel, or for an
internal transmission, the BLUE light flashes once when the signal is transmitted and twice when it receives a
kiss-off.
SIM – The SIM should be activated at least 24 hours prior to installation. The 3G4010/LE4010 will show sig-
nal strength with an inactive SIM; However, it will display the signal strength of any available wireless net-
work. The SIM must be active to ensure the signal strength displayed is that of the wireless network provider
for which the SIM belongs to.
Panel Programming – The control panel should be programmed to communicate Contact ID or SIA exactly
the same way it would be programmed to communicate Contact ID or SIA over the telephone line.
used) first before connecting primary DC power from the control panel or transformer.
Wiring Primary – R-1/T-1 of 3G4010/LE4010 to RING/TIP of control panel, DC power from control panel or
DC transformer to DC input, backup battery.
Wiring Backup – Incoming line to RING/TIP on 3G4010/LE4010, R-1/T-1 of 3G4010/LE4010 to RING/TIP
of control panel, R-1/T-1 of control panel to house phones, DC power from control panel or DC transformer to
DC input, backup battery.
Testing Communications – When the 3G4010/LE4010 transmits a signal for the control panel, or for an
internal transmission, the BLUE light flashes once when the signal is transmitted and twice when it receives a
kiss-off.
SIM – The SIM should be activated at least 24 hours prior to installation. The 3G4010/LE4010 will show sig-
nal strength with an inactive SIM; However, it will display the signal strength of any available wireless net-
work. The SIM must be active to ensure the signal strength displayed is that of the wireless network provider
for which the SIM belongs to.
Panel Programming – The control panel should be programmed to communicate Contact ID or SIA exactly
the same way it would be programmed to communicate Contact ID or SIA over the telephone line.
Green/Yellow
LED Status
LED Status
What it
means:
means:
CSQ Values
Signal Strength Status
Both Signal Strength LEDs
ON
ON
Excellent Sig-
nal Strength
14+
l
Unit can be installed in the current mounting location.
Top LED FLASHING
with bottom LED ON
with bottom LED ON
Excellent Sig-
nal Strength
11-13
l
Unit can be installed in the current mounting location.
Bottom LED ON
Good Signal
Strength
7-10
l
Unit can be installed in the current mounting location.
Bottom LED FLASHING
Poor Signal
Strength
5-6
(no trouble)
1-4
(with trouble)
l
Ensure the antenna cable is plugged securely into the radio con-
nector.
l
If the SIM is active, connect a battery to the unit and test vari-
ous locations for good/excellent signal strength.
l
Connect an antenna extension kit (LTE-8ANT, LTE-15ANT,
LTE-25ANT, LTE-50ANT).
Both LEDs OFF
No Signal
Strength
0
l
If the red LED is also FLASHING, refer to the RED LED
chart.
l
Verify SIM card is activated.
l
Ensure the antenna cable is plugged securely into the radio con-
nector.
l
If the SIM is active, connect a battery to the unit and test vari-
ous locations for good/excellent signal strength.
l
Connect an antenna extension kit (LTE-8ANT, LTE-15ANT,
LTE-25ANT, LTE-50ANT).
Both LEDs Flashing
ON/OFF together
ON/OFF together
Signal Strength
is invalid
N/A
Radio is in process of network registration.
Both LEDs Alternating
Radio Reset
Sequence
N/A
Radio is performing a Reset. If the issue persists, please verify the SIM
card is inserted correctly.
card is inserted correctly.