Columbia Telecommunications Group Inc CT-D201 User Manual
2.4GHz DIGITAL CORDLESS TELEPHONE with CID
MODEL: CT-D201
USA V ERSION
G E N E X
34
TROUBLESHOOTING
Symptoms
Possible Solution / Cause
No dial tone or phone will not
dial out
Check that you have plugged the AC power adapter into a working outlet.
Check all telephone cord connections or try another jack. Check to be sure that the
phone is set to the correct type of service (tone/pulse)
Cannot hear the telephone
ringing
Check the ringer volume select mode (at the off mode the ring not be heard).
Refer to user setting feature.
You may have exceeded the Ringer Equivalence Number (REN) limit of how many
phones can be connected to the same line. The REN total of all devices (printed on
the bottom label of each unit) should not exceed five (5). Disconnect the appropriate
units to lower the REN total.
The handset does not work
Move the handset closer to the base unit
Be sure the phone line cord and AC adaptor are correctly and securely connected.
Be sure the battery pack is connected and charged.
Volume drops or you hear
Unusual Sounds
Someone has pickup another phone on the same line.
Hang up the other phone.
Static interference
(Crackling sound during call)
Do not place near appliances or large metal objects.
Keep the handset away from interference sources such as computers, remote
control toys, wireless alarm systems, wireless intercoms, room monitors, fluorescent
lights, and electrical appliances.
The handset’s range decreases
Return the handset to the base unit to recharge the battery pack.
Move the base unit so that it is centrally located in your residence or office and make
sure that the base unit is not located near appliances.
Receiver sound flutters or fades
Be sure the battery pack is charged. Move the handset closer to the base unit.
No data sent
Check your service. Call your local telep hone company to ensure that you have
caller ID or call waiting service.
Contact your local telephone company ’s service department if the problem continues
for more than 24 hours. Your local telephone company central office may be
temporarily experiencing an overload.
Does not charge or Charge light
does not work
Check the Ni- MH battery pack for proper connection inside the battery c ompartment
on the handset.
Make sure the charging contacts on both the base unit and the handset are in
contact during chargi ng.
The charging contacts and terminals may need cleaning with an alcohol- dampened
swab.
Check the AC adapter. Be sure that the adapter is not damaged and that it is
securely plugged into a working outlet.
Caller ID /call waiting ID Does
not work properly
Contact your telephone service provider to verify that your caller ID service is
activated and working properly.
Caller ID service may not work if you have your phone connected to a private branch
exchange [PBX].
You answered the call before the caller ID data was displayed, which usually occurs
after the second ring.