Arris NVG37XXR2 User Manual

Part Number:  598731-001-a

Ethernet: Use the following procedure to make an Ethernet connection on the gateway.
1.

Connect the supplied RJ45 terminated Ethernet cable to one of the Ethernet ports on the back of the gateway.

2.

Connect the other end of the Ethernet cable to the Ethernet port on a local computer.

1.

Open a web browser, such as Firefox, Chrome, or Microsoft Internet Explorer, from the computer connected to the gateway.

2.

Type the following address in the address bar of the browser to open the Access Code Required Screen: 

http://192.168.1.254

 

NOTE: When applicable, select the appropriate language button in the 
lower right corner of the Access Code Required Screen to continue in the 
selected language. 
To access the Web Management configuration pages:
1.

Provide the Device Access Code, a unique code printed on a label on 
the base of the gateway.

2.

Select 

.

To continue with no changes to the code.
1.

Provide the Device Access Code in the Old Access Code text box.

2.

Select

 Use Default Access Code.

To change the Default Access Code, in the appropriate text boxes:
1.

Enter the old access code.

2.

Enter the new access code.

3.

Retype the new access code.

4.

Select Use New Access Code.

The NVG37X gateway has a Quick Start Broadband Configuration screen for 
initial configuration. Use the Quick Start Broadband Configuration screen to 
configure the gateway to use DHCP Client or PPPoE for the broadband IP 
interface:

• If the proper connection type is not determined, use the DHCP option 

from the pulldown menu and select Finish. 

• If it is known that PPPoE is required, then select it and enter the user 

name and password, then select Finish. When the connection is 
successful, the Home Screen opens. 

• If there is a failure in the connection, the notice “WAN connection was 

not successful - Please reenter your broadband configuration” 
appears on the Broadband Configuration screen.

The Home screen provides an overview of the connection and home network status. 
From this screen, other detailed status and configuration screens can be accessed 
including the following:

• System status/configuration, including the Restart and Reset (Factory Reset) 

options

• Broadband status/configuration, including Point-to-Point (PPP) configuration
• Home network status/configuration
• Wi-Fi network status/configuration, including security settings
• Voice status/configuration
• Firewall status/configuration
• Diagnostics

1.

On the wireless device, use the Wireless setup option to find the available 
wireless network names. The Wi-Fi Network Name for the gateway is printed on 
the bottom label along with the Wi-Fi Password. 

2.

On the Wi-Fi configure screen, select the network name for the gateway and 
enter the password.

NOTE: Optionally, WiFi Protected Setup (WPS) can be enabled to allow wireless 
devices with WPS support to join by pressing the WPS button on the front panel and 
following the wireless device instructions provided. The WiFi Configure screen 
provides access to enable or disable the WPS.

This is a Class B product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate 

measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not 
expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.

This device may not cause harmful interference, and

2.

This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will 
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the 
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the device.
• Increase the distance between the equipment being interfered with and the device.
• Connect the device to an outlet on a circuit different from the outlet to which the equipment being interfered with is connected.
• Consult the retailer or an experienced radio/TV technician for help.

This device complies with 47 CFR Part 68 of the FCC Rules. Operation is subject to the following four conditions:

1.

The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. Standardized 
jacks are used for these connections. This equipment should not be used on party lines or coin phones.

2.

If this device is malfunctioning, it may also be causing harm to the telephone network; this device should be disconnected until the source of the problem can be 
determined and until repair has been made. If this is not done, the telephone company may temporarily disconnect service.

3.

The telephone company may make changes in its technical operations and procedures; if such changes affect the compatibility or use of this device, the telephone 
company is required to give adequate notice of the changes. You will be advised of your right to file a complaint with the FCC.

4.

If the telephone company requests information on what equipment is connected to their lines, inform them of:
• The telephone number to which this unit is connected.
• The ringer equivalence number. [0.XB] (Indicated on the label)
• The USOC jack required. [RJ11C]
• The FCC Registration Number. [XXXUSA-XXXXX-XX-E] (Indicated on the label)

The Ringer Equivalence Number (REN) is used to determine how many devices can be connected to your telephone line. In most areas, the sum of the REN's of all 
devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. 

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations within the 5.15 ~ 5.25 GHz band are restricted to 
indoor use only. 

This equipment complies with FCC radiation exposure limits as set forth for an uncontrolled environment. This equipment should be 

installed and operated maintaining a minimum distance of 24 cm between the device and your body.

In the event of equipment malfunction, if under warranty, we will exchange a product deemed defective. Under FCC rules, no customer is 

authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty. 
Technical Support for Hardware Products:
Customers inside North America: 888-944-4357 (888-944-HELP)
Customers outside North America: 1-215-323-2345
For Spanish language support: 1-215-323-2346

This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between system components. 

Changes or modifications to this product not authorized by the manufacturer could void your authority to operate the equipment.

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada.
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, 
and (2) this device must accept any interference received, including interference that may cause undesired operation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions 
suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de 
provoquer un fonctionnement indésirable. 

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite 

systems; (ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and (iii) the maximum 
antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as