Andrew Wireless Innovations Group BCEL-DUALBAND User Manual

Rel 00 08/04/98                         

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Tekmar Sistemi S.r.l. keeps the right of any change or improvement without prior notice.

 

Pag.6/15

 

Tekmar Sistemi S.r.l. grants an assistance service for all its products, either under or out of
warranty .

The warranty period for each product is mentioned on the Supply Contract. In case no specific
time period is mentioned, the warranty is supposed to be valid for a time span of 12 months
after the date of the Delivery Note.

The product is to be considered under warranty (according to the Italian D.P.R. 24/05/1988 n.
224) only on occurrence of the following conditions :

a)  

The warranty period is not expired;

b)  

The defect is imputable to the product .

The warranty expires if :

•

 The product shows violations and/or modifications effected by the customer;

•

 The fault is due to improper use, maintenance or installation.

The Assistance Service at Tekmar Sistemi evaluates if the product can be repaired or if it is
necessary to replace the unit.

In case the product is out of warranty, the customer is supposed to be charged with the
repair/replacement cost, according to the quotation issued by the manufacturer.  The
intervention takes place only after the customer has acknowledged the quotation and
authorised the repair.

Before returning the goods, the customer is supposed to give prior notice to Tekmar Sistemi,
which will provide the necessary authorisation.

In order to obtain a fast and proper assistance, the customer should attach to the lot an
accompanying letter, including the following information:

Tekmar Assistance Service issues a check report which is included in the packing
together with the product being returned.
If any Corrective Action is proposed by the Quality Assurance, the customer is informed
about it via fax.