Andrew Wireless Innovations Group BCEL-FAST719 User Manual

Page 21  of 28

 

 

 

 
Customer service is granted all over the world during and after the warranty period. 
 
Allen Telecom warrants to the terms and conditions hereto set forth, all products manufactured 
by it to be free under normal use and service from defects in materials and workmanship for a 
period of one (1) year from the date of shipment to the first consumer (the “Warranty Period”).  
The warranty applies only if the warranty period is not expired and the defect is imputable to the 
product. 
 
Our obligation under this Warranty is limited to prompt repair or replacement of the product, 
without charge, when the product is returned to the factory.  
 
The warranty shall not apply to any product which has been repaired or altered in any manner 
or if the defect, malfunction or failure of the product was caused by damage by lightning, flood 
or other acts of nature or by power surges, or from unreasonable use, or from improper 
installation or application, or to any product which has not been maintained or used in 
accordance with the operating specifications set forth in this manual. 
 
Allen Telecom evaluates if the product can be repaired or if it is necessary to replace the unit.   
In case the product is out of warranty, the customer will be informed about the cost for repairing 
or replacing the unit. The service will be provided only after receiving Customer’s authorisation. 
 
Before returning the goods, the customer should give prior notice to Allen Telecom through 
normal return authorisation procedure.    Allen Telecom aims to offer an excellent service.  To 
do that we ask our customer to enclose with the returned product an accompanying letter, 
including the following information: 
 

Company name 

 

Address 

 

Contact person 

 

Invoice number 

 

Delivery note 

 

No. of pieces 

 

Model* 

 

Serial Number* 

 

Lot* 

 

Year* 

 

Description of the  
Failure/defect 
 

 
 
 

 

* Refer to the serial label  
Note:  Each product must be packaged with care before shipment. 

 
Allen Telecom will issue a check report, which is included in the packing together with the 
product being returned. The customer will be informed about  any corrective actions suggested 
by quality assurance.