Arris VIP4402W User Manual

3871 Lakefield Drive

Suwanee, GA 30024

USA

www.arris.com

®

VIP4402W

Installation Guide

599747-001-a

For connection to the 

power supply included in 

the package.

For broadband connection 

when no Wi-Fi network is 

available.

HDMI 

For connection to TV set (High 

& Standard Definition digital 

video and digital audio).

RESET 

Press to reboot the set-top box.

• Solid Green: Network connection enabled (On)

• Flashing Green: Connecting to network

• Solid Amber: Network connected, strong Wi-Fi, 

 no video server

• Flashing Amber: Network connected, weak Wi-Fi

•  Solid Red: Self diagnostic failed

•  Blinking Red: Self diagnostic in progress

•  No Light: No power (Off)

Rear

 

Never place the set-top box on top of or close to any heat sources such as other electronic devices. Doing so will reduce life 

time and may cause irreparable damage or malfunction. Note that the ambient temperature must be below 104° F. Be sure 

to maintain necessary space around the set-top box to allow for proper ventilation. Never use the set-top box outside.

The set-top box is designed to stand on a horizontal surface. It can alternatively be mounted on the wall using the fittings 

on the bottom side. To mount, use M3.0 x 38 mm (#6 x 11/2 inch) screws with a flat underside and maximum screw head 

diameter of 6.0 mm.

This product package can include a Bluetooth®

 Smart remote control which makes it possible to place the set-top box in a 

hidden position without line-of-sight from the remote control. There is also an IR receiver in the front panel for use with e.g. 

multi-remote controls of other brands than ARRIS. When using an IR remote control line-of-sight between the front side of 

the set-top box and the remote control is still required. Modern flat screen TV sets and low energy lamps emit light that in 

some cases may interfere with the IR signal used by remote controls. 

Note that metallic surfaces and objects can interfere with the operation of Wi-Fi and/or Bluetooth®

 wireless technology.

If the remote control is not working properly, try altering the position of the set-top box relative to the remote control.If the 

Wi-Fi connection is not working properly, try altering the position of the set-top box relative to the Wi-Fi access point.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful 

interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.  These 

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and 

can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio 

communications.  However, there is no guarantee that interference will not occur in a particular installation.  If this equipment does cause harm-

ful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to 

correct the interference by one of the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to 

operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Operations in the 5.15-5.25GHz band are restricted to indoor usage only. 

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and 

operated with minimum distance 20cm between the radiator & your body.

VIP4402W OVERVIEW

Front/Top

For connection to TV set or audio 

equipment (Standard Definition 

analog video and analog audio 

+ optical digital audio). Use this 

connector only if your TV does 

not have HDMI or if you want to 

connect digital audio to a home 

cinema receiver via Mini-Toslink.

Note that the analog video output 

is disabled when HDMI is  

connected.

•  Press to switch between  

standby and active.

Ambient operating temperature 32-104° F at 0-95% non condensing humidity.
Voltage

100-120 V ~, 50-60 Hz

Power supply unit

This Class III product, VIP4402W, shall be powered by the 

Limited Power Supply that is provided together with the 

product.

Maximum power consumption

7.2 W

©2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any 

means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission 

from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content 

from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the 

ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document 

to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in 

the marks and names of others.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic and the double-D symbol are regis-

tered trademarks of Dolby Laboratories. 
The Bluetooth

®

 word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks 

by ARRIS is under license.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied 

warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the 

product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party 

products described herein are subject to change without notice. This installation guide is produced by the manufacturer 

in the English language. Operators may elect to translate the installation guide. Any translated version of the installation 

guide is created purely for the convenience of the operator and end user, and the English language version is controlling 

and shall prevail. ARRIS hereby disclaims all liability for any translated versions of the installation guide created by an op-

erator, for but not limited to, the content of any translated installation guide, the accuracy of the translation and any issues 

arising as a result of the translated installation guide, whether they be of an end user nature, legal nature or otherwise.

Caring for the Environment by Recycling
When you see this symbol on an ARRIS product, do not dispose of the product with 

residential or commercial waste. Some countries or regions, such as the European 

Union, have set up systems to collect and recycle electrical and electronic waste 

items. Contact your local authorities for information about practices established for 

your region.
Please recycle product packaging and this document.

Open Source Software Information 
For instructions on how to obtain a copy 

of any source code being made publicly 

available by ARRIS related to software 

used in this ARRIS product you may send 

your request in writing to:

ARRIS
Software Pedigree Operations
2450 Walsh Avenue
Santa Clara, CA 95051
USA

The ARRIS website 

opensource.arris.com 

also contains information regarding use 

of open source. ARRIS has created the 

opensource.arris.com site to serve as a 

portal for interaction with the software 

community-at-large.

USB 

For connection to external devices 

according to the instructions from 

your service provider.