Arris WPCI810GV3 User Manual

Section 4 

 

4-2  

WPCI810

 

I would like to see if my Internet connection is live. 

Use the ping command to test the connection. Before attempting, determine the IP Address 
of your adapter. 

1  Open a command prompt by clicking Start and Run.  

2  For Windows 98 and ME, in the Open field, type command and press Enter or OK. 

 

For Windows 2000 and XP, type cmd. Or, navigate using your Start button to 
Programs>Accessories>Command Prompt. 

3  In the Command window, type ipconfig. 

–  You should see an IP address for your adapter, for example: 

Ethernet Adapter Local Area Connection: 

Connection-specific DNS Suffix. . : Example.example.example.com. 

IP Address. . . . . . . . . . . . : 192.168.10.10 

Subnet Mask . . . . . . . . . . . : 255.255.255.0 

Default Gateway . . . . . . . . . : 192.168.10.1 

4  If using a router at home, in the Command window, type ping followed by the Router’s 

IP address and press Enter. For example, type ping 192.168.10.1 

 

The router’s IP address is most likely the default gateway. 

–  If you receive a reply (the first word will be Reply…), then your computer is 

connected to the router. Proceed to Step 4. 

–  If you do NOT receive a reply, repeat steps 1 – 4 on a different computer to verify 

that the first computer is not the cause of the problem. 

5  In the Command window, type ping and your ISP’s default gateway IP Address and 

press Enter. You can determine your ISP’s default gateway by examining your modem 
and or router. Refer to the instructions provided with your modem/router. 

–  If you receive a reply (For example, Reply from 216.109.125.72…), then your 

connection to the Internet is live. 

–  If you do NOT receive a reply, repeat steps 1 – 5 on a different computer to verify 

that the first computer is not the cause of the problem. 

6  If you cannot determine your ISP’s default gateway, ping www.yahoo.com or another 

known web location.