CIK Telecom INC. HG-A800 User Manual

 

 

z  If ping is reachable, there are problems in the network settings. Please check the 

settings of the PC terminal, e.g. whether the security level is too high, or whether 
anti-virus or firewall is installed; 

z  If ping is not reachable, check the DNS setting of Ethernet adapter.   
 
Note 1：The precondition is that LAN settings in the HG-A800 have not been modified. 
Note 2：To start a Command Prompt in Windows click on the Start menu, Programs, 
Accessories, Command Prompt 
Note 3：The returned values of ping command in the following format show the standard of 
“reachable” 

 

 
6.  If ping of the modem is reachable but ping of the internet fixed IP is unreachable, 
attention should be concentrated upon device settings. Please enter the web interface 
following the instructions in this manual. 
（

1）  Check first the number of connections. If more than one connection exists, for 

troubleshooting, delete unused connections and leave the one connection you are using. 
（

2）  Check the connection to see whether correct “type” is selected. It’s normal to choose 

login type of PPPoE. When you use PPPoE to login, the following information should be 
provided: VPI and VCI, which can be queried from your ISP, user name and password. 
（

3）  Then make sure that “using NAT” and “default gateway” have been selected with a 

tick. Check whether “connect on demand” has been selected with a tick. If it is selected, the 
connection is activated only when traffic to the internet arrives. If not selected, check “keep 
connection”, which should be set to 0 if you demand to keep connection 
 
Make sure that the above parameters are saved after configuration.