August Home Inc ASL01 User Manual
August Terms and Conditions
2
Limited Warranty Statement
1. One (1) year Limited Hardware Warranty. Subject to the additional terms and conditions set forth below, August provides the
following Limited Warranty:
• Only to the person or entity that originally purchased the Device from August or from one of its authorized resellers or
distributors; and
• Only for Devices purchased and delivered to the end user within the United States, Canada, or Mexico.
2. Limited Warranty. August warrants the Device against defects in materials and workmanship under normal use for a period of
one (1) year from the date of purchase (“Warranty Period”). If a Device is returned to August during the Warranty Period as
provided below, and August determines that the Device is defective, August will either repair or replace the unit with either a
new or a refurbished August Smart Lock, or refund the original purchase price in return for the Device, at its option. If the
Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty, we will return the
Device to you. More information about this warranty can be found at www.august.com/support.
3. Return and Warrant Service Process. Please review the online help resources at www.august.com/support prior to seeking
warranty service. To obtain warranty service, you must first obtain a Return Merchandise Authorization (RMA) number from a
Customer Support Representative (CSR) at August. Customer Support contact information can be found by visiting
www.august.com/support. August may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number.
August may ask for additional information upon request. Issued RMA numbers remain valid for thirty days from issuance. Once
an RMA number is obtained, your Device must be shipped freight prepaid; together with proof of purchase and all accessories,
either its original packaging or packaging affording an equal degree of protection, to the August authorized distribution facility
identified by the CSR. Failure to return any of the accessories may result in a delay and/or result in a credit to August or an
invoice for the missing accessories.
In performing warranty service, August may furnish replacement parts on an exchange basis and replaced parts will become
the property of August. Replacement parts provided by August shall be new or refurbished and of comparable quality, and may
be a different part that contains compatible features and functions. You will reimburse August for the inspection, testing and
repair of returned equipment determined by August not to be defective or which falls under one of the warranty exclusions
described below (as well as pay all shipping and handling charges). In all cases, August’s determination as to whether or not
the equipment is defective and covered by warranty will be final. Any replacement equipment will be warranted hereunder for
a period of one (1) year from shipment.
4. Scope of and Limitation of Warranty. The warranty on this Device is limited to the repair or replacement of defective units as
described in the Limited Warranty section above. This warranty does not cover customer training and education, installation,
set up adjustment, signal or reception problems. This warranty does not cover damage due to acts of God, accident, misuse,
abuse, negligence, commercial use or modification of, or to any part of your Device or caused by any third party product,
service or system, use for purposes other than for which the Device was designed or intended, use in improper temperature,
humidity or other environmental conditions, or use of the Device in violation of written instructions provided by August (which
may be provided at the time of purchase or on its website at www.august.com/support). This warranty does not cover damage
due to improper operation or maintenance, connections to improper voltage supply or attempted repair by anyone other than a
facility authorized by August to service your Device. This warranty does not cover consumables (such as batteries). This
warranty gives you specific legal rights, and you may have additional legal rights as required under local laws.
following Limited Warranty:
• Only to the person or entity that originally purchased the Device from August or from one of its authorized resellers or
distributors; and
• Only for Devices purchased and delivered to the end user within the United States, Canada, or Mexico.
2. Limited Warranty. August warrants the Device against defects in materials and workmanship under normal use for a period of
one (1) year from the date of purchase (“Warranty Period”). If a Device is returned to August during the Warranty Period as
provided below, and August determines that the Device is defective, August will either repair or replace the unit with either a
new or a refurbished August Smart Lock, or refund the original purchase price in return for the Device, at its option. If the
Warranty Period has expired or is otherwise not applicable as per the Scope and Limitation on Warranty, we will return the
Device to you. More information about this warranty can be found at www.august.com/support.
3. Return and Warrant Service Process. Please review the online help resources at www.august.com/support prior to seeking
warranty service. To obtain warranty service, you must first obtain a Return Merchandise Authorization (RMA) number from a
Customer Support Representative (CSR) at August. Customer Support contact information can be found by visiting
www.august.com/support. August may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number.
August may ask for additional information upon request. Issued RMA numbers remain valid for thirty days from issuance. Once
an RMA number is obtained, your Device must be shipped freight prepaid; together with proof of purchase and all accessories,
either its original packaging or packaging affording an equal degree of protection, to the August authorized distribution facility
identified by the CSR. Failure to return any of the accessories may result in a delay and/or result in a credit to August or an
invoice for the missing accessories.
In performing warranty service, August may furnish replacement parts on an exchange basis and replaced parts will become
the property of August. Replacement parts provided by August shall be new or refurbished and of comparable quality, and may
be a different part that contains compatible features and functions. You will reimburse August for the inspection, testing and
repair of returned equipment determined by August not to be defective or which falls under one of the warranty exclusions
described below (as well as pay all shipping and handling charges). In all cases, August’s determination as to whether or not
the equipment is defective and covered by warranty will be final. Any replacement equipment will be warranted hereunder for
a period of one (1) year from shipment.
4. Scope of and Limitation of Warranty. The warranty on this Device is limited to the repair or replacement of defective units as
described in the Limited Warranty section above. This warranty does not cover customer training and education, installation,
set up adjustment, signal or reception problems. This warranty does not cover damage due to acts of God, accident, misuse,
abuse, negligence, commercial use or modification of, or to any part of your Device or caused by any third party product,
service or system, use for purposes other than for which the Device was designed or intended, use in improper temperature,
humidity or other environmental conditions, or use of the Device in violation of written instructions provided by August (which
may be provided at the time of purchase or on its website at www.august.com/support). This warranty does not cover damage
due to improper operation or maintenance, connections to improper voltage supply or attempted repair by anyone other than a
facility authorized by August to service your Device. This warranty does not cover consumables (such as batteries). This
warranty gives you specific legal rights, and you may have additional legal rights as required under local laws.