Building 36 Technologies LLC B36T10RA User Manual
16 | Intelligent Thermostat User Guide
Intelligent Thermostat User Guide | 17
Troubleshooting
Batteries die quickly
If a thermostat is paired using a C-Wire, that
information is saved in the network and cannot
be changed unless removed and paired again
without a C-Wire connected. The same applies
for inclusions on battery power. If you find your
thermostat batteries are dying unusually quick,
check and make sure the C-Wire connection
is still intact. If a device is paired using C-Wire
the Z-Wave communication never sleeps and
the thermostat will act a repeater, sending
messages for other devices as well. If the C-Wire
is removed this kind of activity will drain the
battery very quickly.
information is saved in the network and cannot
be changed unless removed and paired again
without a C-Wire connected. The same applies
for inclusions on battery power. If you find your
thermostat batteries are dying unusually quick,
check and make sure the C-Wire connection
is still intact. If a device is paired using C-Wire
the Z-Wave communication never sleeps and
the thermostat will act a repeater, sending
messages for other devices as well. If the C-Wire
is removed this kind of activity will drain the
battery very quickly.
Manual configuration of HVAC system on
thermostat
thermostat
The system type (Normal or Heat Pump) can be
physically set on the thermostat if necessary by
doing the following:
doing the following:
1. Put thermostat in OFF mode.
2. Press and hold the UP button.
3. Press UP or DOWN buttons to select either
‘HP’ for heat pump configuration or ‘NORM’ for
normal configuration.
4. Press MODE button to confirm your selection.
Exclusion of thermostat from Z-Wave
network
network
If for some reason the thermostat must be
removed from the network, follow the steps
below to do so.
removed from the network, follow the steps
below to do so.
1. Press and hold the exclusion button on the
gateway.
2. Press and hold the DOWN button the
thermostat to enter exclusion mode. The
RADIO icon will begin flashing red.
RADIO icon will begin flashing red.
3. When the RADIO icon becomes solid the
thermostat has now been successfully
removed from the network.
removed from the network.
Heat pump is cooling when it should be
heating
heating
Because both types of heat pump reversing
valves share a single terminal on your thermostat
back plate, you need to be sure you have the
thermostat configured for the correct wire. Try
valves share a single terminal on your thermostat
back plate, you need to be sure you have the
thermostat configured for the correct wire. Try
switching your O/B selection on the customer
thermostat configuration page. Contact your
thermostat configuration page. Contact your
local HVAC professional for further with this issue.
The same applies to a heat pump that is heating
when it should be cooling.
Heating or cooling doesn’t turn on when the
target is set above or below the ambient
target is set above or below the ambient
The thermostat is configured to have a minimum
setting of a half degree difference in temperature
from the target before the system turns on
to protect the system from damage due to
to protect the system from damage due to
excessive use. The cooling system also has a built
in compressor delay. Each time compressor is
turned on, a large amount of pressure is built up
and must be equalized. This delay time prevents
damage to the compressor from not allowing
this pressure to equalize before being turned
on again.
in compressor delay. Each time compressor is
turned on, a large amount of pressure is built up
and must be equalized. This delay time prevents
damage to the compressor from not allowing
this pressure to equalize before being turned
on again.
For more help contact your local HVAC professional or Building 36 Technologies.