TCL Communication Ltd. B091 User Manual

• Exit background-running applications if they are not being used for

extended periods of time.

• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,

internet surfing or running other complex applications

• This heating is a normal consequence of the CPU handling excessive

data. Ending the above actions will make your phone return to normal

temperature.

After a factory data reset is performed, I can't use my phone without

entering Google account credentials

• After a reset is performed, you must enter the original Google account

credentials that were used on this phone.

• If you don’t remember your Google account credentials, complete

Google account recovery procedures.

• If you still cannot access your phone, apply to the authorized repair

center, but remember that it will not be regarded as warranty case.

The phone doesn't ring when a call or message arrives

• Make sure that Do Not Disturb mode is not turned on. Go to Settings

> Sound > Do Not Disturb.

• Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone

• Perform a factory data reset.

• If you still cannot access your phone, apply to the authorized repair

center, but remember that it will not be regarded as a warranty case.

Alcatel is a trademark of Alcatel-Lucent

and is used under license by

TCL Communication Ltd.

TCL Communication Ltd. reserves

the right to alter material

or technical specification

without prior notice.

All "Signature" ringtones embedded in this phone have

been composed, arranged, and mixed by NU TROPIC (Amar

Kabouche).

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s not working, try

another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it supports MTP mode.

If you are using a Mac, make sure to install Android File Transfer from

www.android.com/filetransfer/.

• Make sure that you’re using the correct cable from the box.
I can't download new files

• Make sure that there is sufficient phone storage space for your

download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to

other users.

• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast

• Make sure that you follow the complete charge time (minimum 135

minutes).

• After a partial charge, the battery level indicator may not be exact.

Wait for at least 20 minutes after removing the charger to obtain an

exact indication.

• Adjust the brightness of screen as appropriate.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or increase

their auto-check interval.

Printed in China