Mercedes Benz 2009 M-Class User Manual

Under California law you may be entitled to 
a replacement of your vehicle or a refund 
of the purchase price or lease price, if 
Mercedes-Benz USA, LLC and/or its 
authorized repair or service facilities fail to 
fix one or more substantial defects or mal-
functions in the vehicle that are covered by 
its express warranty after a reasonable 
number of repair attempts. During the pe-
riod of 18 months from original delivery of 
the vehicle or the accumulation of 
18 000 miles (approx. 29 000 km) on the 
odometer of the vehicle, whichever occurs 
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or 
lessee if one or more of the following oc-
curs:

(1) the same substantial defect or mal-

function results in a condition that is 
likely to cause death or serious bodily 
injury if the vehicle is driven, that de-
fect or malfunction has been subject to 
repair two or more times, and you have 
directly notified Mercedes-Benz USA, 
LLC in writing of the need for its repair,

(2) the same substantial defect or mal-

function of a less serious nature than 
category (1) has been subject to repair 
four or more times and you have direct-
ly notified us in writing of the need for 
its repair, or

(3) the vehicle is out of service by reason 

of repair of the same or different sub-
stantial defects or malfunctions for a 
cumulative total of more than 
30 calendar days.

Written notification should not be sent to a 
dealer, it should be addressed to 
Mercedes-Benz USA, LLC, 
Customer Assistance Center, 
One Mercedes Drive, Montvale, NJ 
07645-0350.