Epson TM-H6000IV (903): Serial, PS, ECW, MICR, EU, baud rate 38400 C31CB25341 User Manual
Product codes
C31CB25341
30
KEEPING YOUR BUSINESS WORKING
In the high-pressure world of retail, you need
solid reliability and support to back up enhanced
performance. With a track record of exceeding
our clients’ expectations, our commitment to
serviceis second to none, and we work hard
to give you the support you need to keep your
business moving. Choose the level of support
you need, or let us work out a bespoke solution
based on your needs or budgets.
Our goal is to provide a total service that works smoothly from shop-floor
to back-office, and that includes real peace of mind into the future.
to back-office, and that includes real peace of mind into the future.
Standard warranty
Minimum 12 months’ cover, up to 4 years depending on the product
delivered in one or more of the following ways:
Minimum 12 months’ cover, up to 4 years depending on the product
delivered in one or more of the following ways:
• Call-out for an engineer the next working day
• Collect, repair and return within five working days
• Carry-in to your nearest Epson Express Centre
• Replace next working day
• Collect, repair and return within five working days
• Carry-in to your nearest Epson Express Centre
• Replace next working day
EXTENDED COVERPLUS
WARRANTY
Extend the standard warranty to 3, 4
or 5 years depending on the product.
WARRANTY
Extend the standard warranty to 3, 4
or 5 years depending on the product.
ENHANCED COVERPLUS
WARRANTY
Upgrade to an engineer on-site within
8 working hours, repair/replacement
within 16 working hours, service kits
and annual service checks.
WARRANTY
Upgrade to an engineer on-site within
8 working hours, repair/replacement
within 16 working hours, service kits
and annual service checks.
BESPOKE WARRANTY
Talk to us and we’ll work with you
to create a warranty and service
programme that’s based around
your unique requirements.
Talk to us and we’ll work with you
to create a warranty and service
programme that’s based around
your unique requirements.
SELF MAINTAINER PROGRAMME
We’ll train and equip members
of your staff to handle everyday
problems and maintenance, so they
can provide instant on-site support.
We’ll train and equip members
of your staff to handle everyday
problems and maintenance, so they
can provide instant on-site support.
ADDITIONAL SERVICES
A range of specialist services
cover installation, end-user training,
preventative maintenance packages
and out-of-warranty solutions.
A range of specialist services
cover installation, end-user training,
preventative maintenance packages
and out-of-warranty solutions.
COVERPLUS
TOTAL PEACE OF MIND
EPSON COVERPLUS SERVICE
AND SUPPORT OPTIONS
“MOT Computerisation has been installed in over 19,000 garages
throughout Great Britain. Epson manages and services the printers
at these 19,000 sites, on behalf of Siemens, and to their great credit
they consistently hit service levels and react proactively to requests for
information. Their efficiency has contributed to MOT Computerisation
winning both National IT Industry and Government excellence awards
in 2007. Siemens is delighted with the service Epson provides.”
Neil Hargrave, Service Director,
Siemens IT Solutions and Services Ltd.
at these 19,000 sites, on behalf of Siemens, and to their great credit
they consistently hit service levels and react proactively to requests for
information. Their efficiency has contributed to MOT Computerisation
winning both National IT Industry and Government excellence awards
in 2007. Siemens is delighted with the service Epson provides.”
Neil Hargrave, Service Director,
Siemens IT Solutions and Services Ltd.