Regency E21-NG3 User Manual

Regency

®

 E21-3 Gas Fireplace Insert

1)  Always turn the gas valve to off before 

cleaning. For relighting, refer to lighting 
instructions. Keep the burner and control 
compartment clean by brushing and 
vacuuming at least once a year.

 

When cleaning the logs, use a clean soft 
paint brush as the logs are fragile and easily 
damaged.

2)  Clean (never when unit is hot) appliance, 

door and louvers with a damp cloth.  Never 
use an abrasive cleaner. The gold louvers 
(and optional gold door) may be scratched 
if abrasives are used to clean them.

 

The heater is fi nished in a heat resistant 
paint and should only be refi nished  with 
heat resistant paint (not with wall paint). 
Regency

®

 uses StoveBrite Paint - Metallic 

Black #6309.

3)  Make a  periodic check of burner for proper 

position and condition. Visually check the 
fl ame of the burner periodically, making sure 
the fl ames are steady; not lifting or fl oating. 
If there is a problem, call a qualifi ed service 
person. 

4)  The appliance and venting system must be 

inspected before use, and at least annually, 
by a qualifi ed fi eld service person, to ensure 
that the fl ow of combustion and ventilation 
air is not obstructed. 

 

During the annual service call, the burners 
should be removed from the burner tray 
and cleaned. Replace the embers but do 
not block the pilot.

5)  Keep the area near the appliance clear and 

free from combustible materials, gasoline 
and other fl ammable vapours and liquids.

6)  Each time the appliance is lit, it may cause 

condensation and fog the glass.  This 
condensation and fog is normal and will 
disappear in a few minutes as the glass 
heats up.

7)  Verify proper operation after servicing.

8)   Periodically check the pilot fl ames, see the 

diagrams  in the "Valve Description" section.  
If you have an incorrect fl ame  pattern, 
contact your Regency

®

 dealer for further 

instructions.

The unit should never be used with broken logs. 
Turn off the gas valve and allow the unit to cool 
before opening door to carefully remove the 
logs. The pilot light generates enough heat to 
burn someone. If for any reason a log should 
need replacement, you must use the proper 
replacement log. The position of these logs 
must be as shown in the diagram under Log 
Installation.  

 
If the glass gasket requires replacement use 
7/8" fl at glass gasket (Part # 936-243) for the 
Bay Front  and for the Flush Front.

The 24 carat gold plated fi nish on the accessories 
requires little maintenance, and need only be 
cleaned with a damp cloth. DO NOT use abrasive 
materials or chemical cleaners, as they may 
harm the fi nish and void the warranty. 

The fan operates automatically, turn the knob on 
the side of the faceplate to adjust to the desired 
speed. The fan will turn on as the stove comes 
up to operating temperature.  After the unit has 
been turned off and the unit cooled to below a 
useful heat output range the fan will shut off 
automatically.

It is possible that you will hear some sounds 
from your gas appliance. This is perfectly normal 
due to the fact that there are various gauges 
and types of steel used within your appliance. 
Listed below are some examples. All are normal 
operating sounds and should not be considered 
as defects in your appliance.

Blower: 
Regency

®

 gas appliances use high tech blowers 

to push heated air farther into the room. It is not 
unusual for the fan to make a "whirring" sound 
when ON. This sound will increase or decrease 
in volume depending on the speed setting of 
your fan speed control.

Burner Tray: 
The burner tray is positioned directly under the 
burner tube(s) and logs and is made of a different 
gauge material from the rest of the fi rebox and 
body. Therefore, the varying thicknesses of steel 
will expand and contract at slightly different 
rates which can cause "ticking" and "cracking" 
sounds. You should also be aware that as there 
are temperature changes within the unit these 
sounds will likely re-occur. Again, this is normal 
for steel fi reboxes.

Blower Thermodisc: 
When this thermally activated switch turns ON 
it will create a small "clicking" sound. This is the 
switch contacts closing and is normal.

Pilot Flame: 
While the pilot fl ame is on it can make a very 
slight "whisper" sound.

Gas Control Valve: 
As the gas control valve turns ON and OFF, a 
dull clicking sound may be audible, this is normal 
operation of a gas regulator or valve.

Unit Body/Firebox: 
Different types and thicknesses of steel will 
expand and contract at different rates resulting 
in some "cracking" and "ticking" sounds will be 
heard throughout the cycling process.